This profile has been claimed by the business owner or representative.
Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
To start off with we was in room 109 set there with no air conditioning room was hot then shower didnt work , contacted staff then he came and checked it out was told to talk to manger at 7 am but did tranfer us to another room which was 111 which i told him which waa the staff worker it smelled bad you come smell the dog odor then the was dog food on food, dog hair on floor under bed completely dirty beside bed nasty kitchen area wasnt mopped well white stuff on floor then dresser broke i could go on and on this was suppose... read more
Business response:
Shaun, thank you for being our guest. We apologize for the maintenance issues you encountered in your room and regret our associates were not able to resolve it to your satisfaction. Your feedback is of utmost importance to us, so we will share it with our engineering team to make the necessary improvements. Moreover, we would like to extend our apologies for the problems you and your wife had in your room. We take this issue seriously and will address this with our housekeeping team to take corrective measures. We hope you ... read more
Worst part was the $25 fee for a pet. Too much.
Business response:
Edward, thank you for staying at our hotel. We are sorry for the disappointing stay you had at our hotel and regret you were unhappy with our pet charges. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Floors were greasy. Tv didn't work properly. Very few channels. Windows were so dirty you could barely see through them
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Low class Wouldn’t go again Not clean at all Smells
Business response:
Thank you for your feedback. We apologize for the smell you experienced on your stay and the cleanliness issues you encountered. We work hard to provide a clean and comfortable environment, and we are sorry that it did not happen. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management
They were full and my guaranteed reservation was not honored. Travelocity’s fault, apparently. Regardless, I did not get a room and still have not received a refund.
Nice quiet location and the staff was friendly. The rooms were in really bad shape though.
Business response:
Thank you for your review. Although you liked our peaceful environment and friendly staff, we apologize for the disappointment you had with your suite. Your feedback will be shared with the appropriate team for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Room had an extremely strong smell of marijuana. Someone came in room while I had stepped out and shut off tv. Towels need to be replaced. Looked dirty and dingy
Business response:
We sincerely apologize for the problems you encountered in your room while you were here. To provide a clean, fresh and functional room is most important for us, but we are extremely sorry we fell short in making this happen for you. We have shared your concerns with the responsible teams in an effort to improve our performance moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.