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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gawd awful toilet of a place! I'm writing because we need a refund and we had prepaid online and need to get the refund through you, is what the clerk had told us. We had 3 different rooms we attempted and 3 different but awful issues, I was livid! 1st room smelled so awful like body odor and the light didn't turn on. 2nd room still had someone in it! The clerk had showed me that the maids marked it clean! The 3rd room had a cricket in the bathroom and the one cabinet was hanging completely off the hinges! We had been drivin... read more
Three rooms were reserved and paid for, yet when I arrived it was only 2 rooms available...sheets and pillows were NOT clean! Not satisfied at all
Business response:
Lawrence, we appreciate you taking the time to provide feedback, and we are sorry for the reservation issues you encountered and apologize for the problems in your suite. Your feedback will be shared with our front desk and housekeeping teams so that they are more diligent going forward. We value your comments and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Most disgusting place I’ve ever been to This was the worst hotel I’ve ever been to. While the front desk staff was pleasant the hotel was disgusting. There was dog urine on the carpet, the sheets were dirty, the room was filthy . We left
Business response:
David, thank you for your review. Although you liked our friendly front desk staff, we are sorry for the cleanliness issues you encountered. Your feedback will be shared with the appropriate team for review and action. We appreciate your comments and hope you will give us another chance to prove ourselves. Sincerely, Hotel Management
I liked that there was a bed. Bathroom was not cleaned from the previous guest. We were given a sponge to clean it ourselves because there was no house keeping on site at 4 p.m. in the afternoon. The air conditioner was broken - Did not work... And it was 90 outside. The office chairs had stains all over it - different colors including white.
Business response:
Thank you for staying with us during your visit. It was disheartening to read your review regarding issues with our housekeeping. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. Your concerns regarding the maintenance issue will be share to fix it immediately. We are sorry for this unpleasant experience and the inconvenience caused. We would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Manag... read more
My ac didnt work well the check in was long the staff had a bad attitude the room was over priced and seemed like it was a pay by the hour hotel it wasnt nice at all
Business response:
Thank you for the review of your stay. We apologize for the service and maintenance issues you encountered and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals to ensure a better experience going forward. We are also sorry we did not merit the rate you paid. Thank you again, and we hope to make it up to you in the future. Sincerely, Hotel Management
The staff was awesome and did what they said, was all they could do for me.... I appreciate their efforts. I am happy with the two ladies service at the desk, but am dissapointed about the compensation of my horrible stay. My younger brother was bitten up by bed bugs. On his face, neck, shoulders, back, chest, arms, legs and feet!! Covered from head to toe... That is unacceptable. One night compensation does not make up for the itch & pain and humiliation he is suffering from. I ask that someone contacts me at his/her earlie... read more
Negligent staff, no housekeeping, filthy toilet When I arrived at 1pm, there was a handwritten sign on the desk in the lobby saying 'with a guest, back in 10 minutes.' After listening the phones ring unanswered for about 20 minutes, the receptionist returned to tell me they would not check me in until 3pm because there were no rooms available (There was 1 car in the entire front parking lot.) I returned a few hours later, went to my room and discovered the toilet bowl was caked in feces all around the inside of the bowl. The... read more
Business response:
Morgan, thank you for your stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced during your visit. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We can do better, andwe hope you will allow us in the future to prove that to you. Sincer... read more
I arrived to check in at 11:45 pm. I had 2 10 year old kids with me and the person on duty said that they ended up being booked up and that I needed to call hotels.com to get a refund of my money. I had to call on the phone and he was so rude and even hung up on me. I will never book with extended stay again. As well I will not be going through hotels.com again as I was on hold for 45 minutes and never received any help. I drove around and thankfully found another hotel.
Filthy. We got there at 3:15pm and we’re told the room wasn’t clean. They gave us our keys anyway but told us to come back later. We went out for the evening returning at 11:30pm to a bed that appeared slept in , stains all over (I mean ALL OVER) the carpet, furniture, and counters. No toiletries and a dirty USED washcloth hanging on the shower curtain rod .. no, it wasn’t our washcloth. The staff was kind but the risk for bedbugs and bacterial infection was too high. The staff made us aware they were sold out and only had 2... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.