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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We made our reservation about a month prior for a queen room. When we arrived we were told that there were no queen rooms available and we would need to pay more for the only available room, which was a king. When we told the front desk person we had made a reservation through Expedia a month ago, she said she didn't get the request until the day of our check in. While trying to discuss the issue she said "Do you want a room or not?" There was no hair dryer in the room, the tiny shampoo bottle was half empty and there was a ... read more
Business response:
Please accept our sincere apology that our staff was unable to get you the room of your choice and the service issue which impacted your stay. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. Please, note hairdryers are available at the front desk and are complimentary. We will remind them to communicate this more clearly in the future. Thank you again, and we hope to redeem ourselve... read more
Terrible My room was cancelled even after I called and spoke to someone at the hotel asking for a late check in. They confirmed I was good to come in late but when I arrived both my rooms were gone. They were sold out. No phone call for confirmation that I was still coming or anything.. very disappointed.
Business response:
Meagan, thank you for reviewing our hotel. We sincerely apologize for the mix-up with your reservation and the trouble you had due to it. Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Will never stay there again At first glance the room appeared neat and clean. When looking for an outlet to plug in my phone, I found candy and toys behind the broken night stand and cobwebs hanging thick in the corner. The pillows were flat as pancakes and the towels were stained black and completely thread bare and falling apart. There was a lamp attached to the wall over the table that had a cord hanging down and no outlet to plug it in. At check out I mentioned these issues to the front desk and from her responses I coul... read more
Business response:
Lois, thank you for sharing your feedback. Please accept our apologies for the issues you had in your room. There is definitely room for improvement, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
very poor etiquette for such a large chain We arrived at 11 50 pm and were told that the room we booked ( queen ) was unavailable so we had to take a smoking double . Also , they have a policy of a 12.00 dollar UP charge for the convenience of this downgrade. Even all that wouldnt be so bad but I asked the attendant why the upcharge and he explained to me that with my attitude he would not explain the reason. His words to me were " If you dont want the room wit h the upcharge it makes no difference to me and you can fight wi... read more
Business response:
Karen, thank you for your stay and comments. Please accept our apologies for the issue you experienced at our front desk. We apologize this was not handled correctly; we are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Insulted Yes there were issues with a lot but myself and my female cousin were harrassed by a group of 2 permanant residents at this hotel. The one man after me telling him over and over that i was married insisted that i come back to his room with him and he perform sexual favors for me but thankfully i was able to avoid any harm and then he moved on to my single female cousin and propositioned the same offer to her and she too was able to avoid harm. The other man kept coming back and knocking on our door between 4 and 5 a... read more
Business response:
Dear Nicole, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Don’t I had switch hotels due to a last minute decision to stay. I’ve stayed at other Extended Stay hotels before, no problem. This was close to a restaurant I was going to with the rest of my family. Perfect. Negative. I tell you the sheets were flipped inside out. Food under the bed, no cable and black stuff on the box spring. The guest rep when told about the room was not surprised. She also had her hair all over her head, and stained clothes.
Business response:
Taryan, thank you for the feedback. Although our location was ideal for your needs, we apologize for the difficulties you encountered in your room and that we were unable to resolve such issues to your satisfaction. Your concerns will be shared with the appropriate individuals to ensure a better experience going forward. Thank you again, and we hope you will consider and give us the chance to redeem ourselves in the future. Sincerely, Hotel Management
I booked through Expedia : (2) double queen bed rooms. I arrived to location to check in and was told only one room exsisted and they don’t know why Expedia allowed for a “nonexistent” room to be booked. I had to pay an outrageous same day price of a king bed room because I had nowhere else to go..
Business response:
Dear guest, we are so very sorry to learn the room you had requested was not available upon your arrival and for the many frustrations this caused you. This was unfortunate, but we are glad another room was provided. Please reach out to the booking agent used regarding any room rate discrepancies. We are sure they can assist you further with the details of your reservation. We hope the remainder of your stay was a pleasant one and we hope to welcome you back should you return to the area. Sincerely, Hotel Management
One star The location is hard to find. The room is very small, the bedding is old. The smell is not good. The promised breakfast is a few muffins and bars on one side table. Do not book it!
Business response:
Mei, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.