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Extended Stay America - Cincinnati - Springdale - I-275
- Hotels
- Springdale, OH
About this business
Location details
320 Glensprings Dr., Springdale, OH, 45246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’ve been trying to check in for over 45 minutes. They first told me I had no reservation and now that they finally read my ID card and listened to what my last name was (I mentioned it multiple times) they tell me that they have multiple dirty rooms, but no clean ones available.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Clean, well-appointed room and very pleasant staff. However, total lack of soundproofing and much rolling of carts down a concrete corridor between 3:00 and 4:30 am ruined positive aspects.
Business response:
Thank you for choosing to stay at our hotel. We are glad you liked most of the aspects of our hotel. However, we apologize for your unpleasant experience that affected your stay. We appreciate your feedback as it helps us to improve going forward. We appreciate your business and hope we will have another occasion to meet your expectations and provide you with outstanding service. Sincerely, Hotel Management
Looked more like it charged by the hour. We walked into our room and the lights were on, tv was on, looked like someone had been sitting on the bed, smelled like cigarettes while being a nonsmoking room and there were filthy towels on the floor. It literally looked like someone was still using the room right when we got there. Seems like someone had a key for it and was told to get out. It was gross. Got our refund and went to a different hotel.
Business response:
Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This place was disgusting and if you value your safety you will stay somewhere else.
Business response:
Thank you for staying at our hotel. We truly regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. We hope you will visit us again for a more relaxing experience. Sincerely, Hotel Management
I booked the extended stay for 2 days, I didn’t even stay at the place, I immediately booked another hotel as soon as I arrived due to cleanliness, the property of the building, and just the overall hotel itself.
Business response:
Thank you for taking the time to review our hotel. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your visit. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
WORST CUSTOMER SERVICE This is easily the worst hotel I have ever encountered, and I do travel a fair bit. The operator at the cash counter (Ms. Shavinna) was extremely rude and unprofessional. The worst customer service I have received -- EVER.
The property had a full size kitchen however people were smoking right outside of our room. Also I was charged an erroneous phone charge on my bill.
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sin... read more
Frequently asked questions about Extended Stay America - Cincinnati - Springdale - I-275
How is Extended Stay America - Cincinnati - Springdale - I-275 rated?
Extended Stay America - Cincinnati - Springdale - I-275 has a 3.2 star rating with 1,675 reviews.
When is Extended Stay America - Cincinnati - Springdale - I-275 open?
Extended Stay America - Cincinnati - Springdale - I-275 is open now. It will close tomorrow at 12:00 a.m.