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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I made reservation very last minute but I called before and after making this reservation to make sure there was no problem when I got to the hotel the lady said they had nothing available. I told her I had a baby in the car and explained how many times I called how was that even posible after giving me the response it’s not our fault it’s the people who answer the phone “they over book us” she finally found a room which was accessible which I didn’t mind imagine 11 pm what else could I find. The room was okay but no lights ... read more
Business response:
Dear Amaylin, We apologize for the challenges you faced during your stay. We understand how stressful it must have been to encounter issues with your reservation. We regret the miscommunication you experienced and will review this internally to prevent a recurrence. Additionally, we regret that your request for a crib was not fulfilled and that your room had some maintenance oversights. These matters do not represent the standards we aim to provide, and we will surely address them with the appropriate individuals to ensure a... read more
The carpets in the hallway were horribly filthy. The room floor was so sticky you couldn’t even walk. The smell of marijuana was so pungent in the hallways it was nauseating, even though the facility was suppose to be smoke-free. HORRIBLE STAY!!
Business response:
Dear Richard,Thank you for sharing your experience. It is disappointing to hear that cleanliness and odor issues affected your stay. Maintaining a comfortable and well-kept environment is a priority, and feedback like yours is taken seriously. Your concerns will be addressed to ensure better conditions for future guests. We regret that your stay did not meet expectations and appreciate your input.Sincerely,Hotel Management
The floors were clean and the bed was comfortable
Business response:
Dear Cheryl,Thank you for your feedback. We are glad you found the floors clean and the bed comfortable during your stay at Extended Stay America. We strive to enhance every guest’s experience, and your comments help us improve. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Clean and bright room. Strong smell of cleaning products throughout building and room. Light sensor activated a bright light over the bed every time we moved in the bed. This disrupted our sleep.
Business response:
Dear Allan, Thank you for sharing your experience. We're glad you found the room clean and bright, as maintaining a fresh environment is one of our top priorities. However, we understand that the scent of cleaning products and the sensor affected your comfort. Your feedback is valuable, and we will review these concerns to see how we can enhance the guest experience. If you choose to stay with us again, we would welcome the opportunity to give you the flawless visit you deserve. We appreciate your input and hope to have you ... read more
My visit was very disappointing. I had called to confirm check in which is supposedly at 3pm. We were told by the front desk our room was not ready and would not be ready for 3pm arrival. I called at 2:40pm. Considering I was in town for a wake. We went ahead to the wake without further delay. We get to the facility to be told our reservation was no longer since the "system" overbooked. I was extremely upset. Condidering it was a long emotional and tiring day. I explained I had paid for a double queen room and was advised ea... read more
Business response:
Dear Andrea, Thank you for staying with us and for sharing your comments. We are very disappointed to read about the issues you encountered, especially during such a difficult time. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We always aim to provide a seamless and pest-free experience, and your feedback is taken seriously. We will thoroughly discuss your concerns with our team and work to prevent similar issues from happening again. We hope you will stay with us again for a much... read more
A lot of money for basically a self serv hotel. Frumpy and just a place milking the assets. Cheap towels, bare bones room. Place of last resort to stay. Over $700 for 2 nights stay: pathetic.
Business response:
Dear Chuck, We regret that your stay was far from the experience you should always expect from us. We always aim to provide a comfortable experience at reasonable rates, and we’re sorry if the accommodations feel lacking. While our setup is designed for convenience, we understand that every guest has different preferences, and your feedback helps us improve. We continually assess ways to enhance the guest satisfaction. We appreciate your perspective and hope you might consider giving us another chance in the future for a mor... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.