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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was very poor. Arrived at 8pm. All doors locked. Rang bell no response. Guest with card key let me in. Rang bell at front desk. Check in person was somewhat rude. Had to spell my name 3 times before she could find it. Rooms have kitchen with refrigerator but there was no ice in freezer. No ice machines.Room door lock took mutiple attemps before it would open although the light flashed green. Suppost to have breakfast but food all gone at 9:30 am. Would never stay at one of these properties again.
Business response:
Dear Willard, Thank you for your comments. We sincerely apologize for the challenges you faced during check-in, as well as the issues with the room and breakfast availability. Your experience does not reflect our standards, and we understand the importance of a seamless arrival and well-maintained facilities. We appreciate your feedback, which will help us enhance our service and ensure a better experience for future guests.Sincerely,Hotel Management
Room was filthy and found bugs inside bed sheets
Business response:
Dear Chris, Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable condition of your room and the issues you encountered. Also, we take pest control very seriously and will address this immediately with our team. Cleanliness is a top priority, and we regret that we fell short during your stay. Your feedback has been shared with our housekeeping team to ensure immediate corrective measures are taken. We hope to have the opportunity to provide you with a much-improved experience in the... read more
Not good Stuff was not very friendly, there is not breakfast, people smoked all over the place.
Business response:
Dear Jhon, We regret your experience. Providing friendly service and a smoke-free environment are priorities for us, and we apologize for any inconvenience. Please know that our team will share your feedback to address these concerns. While we do not offer breakfast, we strive to provide comfortable accommodations at a fair value. We appreciate your comments as they help us improve. If you choose to stay with us again, we will work diligently to ensure a more positive experience.Sincerely,Hotel Management
Very dirty. Original room we were given smelled like a moldy basement.
Business response:
Dear Jen, Thank you for your feedback. We deeply regret the condition of your initial room and any discomfort it caused. Cleanliness is a top priority, and we apologize for falling short in this instance. Your comments will be addressed with our housekeeping team to ensure improvements. We appreciate your understanding and hope to provide you with a much better experience in the future.Sincerely,Hotel Management
I did not stay they because I'm on do not rent l I st
Business response:
Dear Fallon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
I wouldn’t recommend unless you had to No one was at check in when I got there. It smelled bad. Room had mold and stinky… towels were dirty still. Was not the best experience but the people staying there were nice!
Business response:
Dear Ashley, We appreciate your feedback and regret any inconvenience you experienced during your stay. Our team continuously strives to provide a pleasant environment for all guests. Rest assured, we're addressing the issues you've raised to ensure a more enjoyable experience for future guests. We're delighted to hear that you found our other guests to be pleasant. Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on a future visit.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,770 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.