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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was overbooked. I was canceled without notification.
Business response:
Dear Kindralynn, We sincerely regret the inconvenience you experienced due to the overbooking situation. We understand how frustrating it must have been to have your reservation unexpectedly canceled, especially without prior notice. Providing a seamless experience is essential, and we apologize for the miscommunication. Your feedback is valuable, and we will review our processes to prevent similar issues in the future. We truly appreciate your patience and hope for the opportunity to welcome you in the future for a much-imp... read more
We thought the place was more like a run down appartment. Dogs barking, could hear people walking around, bed was not very comfortable, had a musty smell to it. We made the best of it for 1 night and 1 night only.
Business response:
Dear Timothy, Thank you for sharing your feedback. We regret that your stay did not meet expectations and understand how these concerns impacted your experience. Providing a comfortable and welcoming environment is vital to us, and we appreciate you bringing this to our attention. Your comments will be shared with the team as we work to enhance the overall guest experience. We hope to serve you better in the future.Sincerely,Hotel Management
I made reservations had confirmation #. When I arrived there no rooms. The computer system was having issues. Very poorly managed! Again the reason there should not be 2nd parties envolved. While traveling I wanted to call the actual location no # available. This would have saved many issues.
Business response:
Dear Michael, We sincerely apologize for the inconvenience you experienced with your reservation. We understand how frustrating it must have been to arrive without a room due to system issues. While technical difficulties occasionally occur, we regret that this impacted your plans. We also acknowledge your concerns about third-party bookings and the challenge of reaching the location directly. Your feedback is essential, and we will review these matters with our team to improve communication and reservation processes. Provid... read more
Fair We had no pillows the first night, have us blankets to use as pillows. Finally got pillows the next night after asking again, we got 3, there were 3 of us so would have preferred 6 (2 each), but better than nothing. Phone didn't work, was told they would get replaced but never did. Mo wastebasket. Small kitchen area but no utensils or pans to use stove burners, no plates or cups, no coffee maker.
Business response:
Dear Greg, Thank you for being our guest. We regret the inconvenience you encountered and appreciate your patience. At Extended Stay America, essential kitchen items are available upon request at the front desk, and we apologize if this was not communicated clearly. Your feedback is valuable, and we will address these concerns to improve our service. We hope to welcome you back for a better stay. Sincerely,Hotel Management
Dirty hotel could not stay had to leave
Business response:
Dear Richard, We’re sorry your experience did not meet your expectations. Cleanliness is a top priority, and we sincerely regret that your stay was impacted. Your comments are valuable to us, and we will review them with our team to ensure we provide the best possible environment for all guests. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely,Hotel Management
Overpriced for the lack of amenities.
Business response:
Dear Paul, Thank you for staying with us! We regret any disappointment regarding the value of your stay. At Extended Stay America, we strive to provide a comfortable experience with essential conveniences. We genuinely appreciate your feedback and will continue working to enhance the guest experience. We look forward to the opportunity to welcome you again.Sincerely,Hotel Management
No room
Business response:
Dear Jose, We sincerely apologize for the inconvenience caused by the unavailability of accommodations during your visit. We understand how disappointing this must have been and are actively reviewing our reservation procedures to prevent similar situations in the future. Your comments are invaluable in our ongoing efforts to enhance our guest experience. We appreciate your understanding and hope to serve you better on your next visit.Sincerely,Hotel Management
0 stars should be an option. Booked this hotel for an employee who was traveling for training for 3 nights. Upon arrival they claimed that she didn’t have a reservation and almost didn’t let her check in. After providing the confirmation number they claimed it was under someone else’s name but still let her check in. The next day when she returned to her room her belongings were gone. When she asked what happened they told her that only one night was booked although I paid for three nights up front in advance and provided th... read more
Business response:
Dear Camber,We sincerely apologize for your employee’s experience. While third-party reservations can present challenges, every guest deserves professionalism and respect. We regret any frustration this caused and take your concerns seriously. Our team is reviewing processes to prevent such issues and improve communication. We appreciate your feedback and hope to regain your trust.Sincerely,Hotel Management
Hall carpet was dirty. Mariana smells up and down the hall. No place outside to sit. Could use picnic tables.
Business response:
Dear Kenneth, Thank you for sharing your experience. We strive to maintain a fresh and welcoming atmosphere, and we are sorry if this was not what you encountered. Your feedback about the hallways and outdoor seating is appreciated, and we will review these concerns with our team. Guest insights are valuable in helping us enhance future stays, and we truly appreciate you taking the time to share your thoughts. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Manag... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.