This profile has been claimed by the business owner or representative.
Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was on level 2, the hallway for 3 days smelled like pee. The room itself had a smell I couldn’t even described, I used febreeeze, Lysol, Clorox wipes, the house keeper came in and she couldn’t even figure out what it was or get it rid of it. The a/c started leaking and barely worked, to top it off there was ants and some other kind of little bug. Just disgusting. The only good thing about that place was the staff. They were over all friendly and helpful. Most of the time
Business response:
Dear Stephanie,We’re glad our staff's helpfulness and hospitality were positive aspects of your experience. However, we apologize for the issues you experienced during your stay. This is certainly not the type of service our hotel is known for. We will address all the concerns with our team to get it sorted. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
The room was moist bed moist and my tv didn’t work and they wouldn’t switch my room or give me another tv
Business response:
Dear Khosrow, We sincerely apologize for the discomfort you experienced during your stay. A room that is not up to standard and a non-functioning TV is certainly not what we strive to provide. We regret that your concerns were not resolved during your visit, and we will ensure our team addresses such issues more effectively in the future. Thank you for sharing your feedback.Sincerely,Hotel Management
Check in was very poor. Arrived at 8pm. All doors locked. Rang bell no response. Guest with card key let me in. Rang bell at front desk. Check in person was somewhat rude. Had to spell my name 3 times before she could find it. Rooms have kitchen with refrigerator but there was no ice in freezer. No ice machines.Room door lock took mutiple attemps before it would open although the light flashed green. Suppost to have breakfast but food all gone at 9:30 am. Would never stay at one of these properties again.
Business response:
Dear Willard, Thank you for your comments. We sincerely apologize for the challenges you faced during check-in, as well as the issues with the room and breakfast availability. Your experience does not reflect our standards, and we understand the importance of a seamless arrival and well-maintained facilities. We appreciate your feedback, which will help us enhance our service and ensure a better experience for future guests.Sincerely,Hotel Management
Room was filthy and found bugs inside bed sheets
Business response:
Dear Chris, Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable condition of your room and the issues you encountered. Also, we take pest control very seriously and will address this immediately with our team. Cleanliness is a top priority, and we regret that we fell short during your stay. Your feedback has been shared with our housekeeping team to ensure immediate corrective measures are taken. We hope to have the opportunity to provide you with a much-improved experience in the... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.