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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got allergies as soon as I get in the room . The room was dirty , too noisy and was not well maintained. I would never come back. Horrible experience.
Business response:
Dear Lermit, We appreciate you for bringing this to our attention. It’s disappointing that your experience was not as comfortable as it should have been. A well-kept and relaxing environment is important, and we regret any discomfort you encounter. Your concerns will be shared with our team to ensure we improve where needed. We sincerely apologize for the frustration and hope you reconsider visiting us in the future for a much-improved stay.Sincerely,Hotel Management
Condition of the hotel is abysmal. Horrible stench in not only the hall, but as soon as you walk in the room too. The lady at the front desk on the weekdays was very nice, but the weekend lady was super rude. Wi-Fi was reliable. Carpets were filthy with stains everywhere. “Breakfast” was a couple nutrigrain bars and Quaker grits, yet no bowls or spoons. Had to ask for a “kitchen set” (plates, utensils, coffee pot, etc), and was told to come get it. Pictures show a small armchair/loveseat but when asked about it, they said th... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns, environmental discomfort, and limited amenities. We also regret the negative interaction with one of our team members. Please know that we are actively addressing these matters with our housekeeping and front desk teams, including staff training and thorough cleaning procedures, to make necessary improvements. We appreciate your feedback as it helps us enhance our services. We hope you will consider staying wit... read more
It stunk like mildew, urine, weed and food all mixed together. It was not mentioned that the place was under construction
Business response:
Dear Krystal,Thank you for your feedback. We regret that you encountered unpleasant odors during your stay and apologize for the discomfort. We strive to maintain a clean and welcoming environment for all our guests. Additionally, while construction can sometimes be ongoing, we aim to provide prior notice when possible. Your comments will be reviewed to improve guest experiences. We appreciate your input and hope to provide a better stay in the future.Sincerely,Hotel Management
Poor service We booked 2 rooms with 2 queen beds and got 1 room with 2 queen beds and 1 room with 1 queen bed. No more rooms available. We had people sleeping on floor with pillows and blankets.
Business response:
Dear Dave, Thank you for sharing your feedback. We sincerely apologize for the inconvenience with your room assignments. We understand the importance of fulfilling guest expectations and regret not being able to provide the requested rooms. Please know that we are reviewing this matter with our team to improve availability and ensure a smoother experience in the future. We appreciate your understanding and hope to serve you better next time.Sincerely,Hotel Management
The place smells musty. As soon as you leave reception you can smell the stench. On the fourth floor, the corridor stinks of urine. I don't know if a baby peed in the hallway or if it was a guest. A few homeless people at the back door. The breakfast is a joke.
Business response:
Dear Renata, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. Our top priority is providing a clean and welcoming environment, and we regret falling short. Your concerns regarding the conditions and breakfast are valued, and we are taking steps to improve these areas. We hope to offer you a better experience during your next visit.Sincerely,Hotel Management
Once I checked in, they gave a room that was not even made. I had to go dowstairs to request a change. They assigned another bedroom, once i got there, the keys did not open it. I had to go dowstairs again and ask for help to get in the bedroom. That the lady went with me and opened the door
Business response:
Dear Bernardo, We sincerely apologize for the inconvenience you experienced with your room assignment and key access. We understand the frustration this caused, especially after a long day. This is certainly not the experience we aim to provide, and we deeply regret the challenges you faced. Please know that your comments will help us improve to prevent similar situations in the future. We are committed to providing a seamless and enjoyable stay, and we would welcome the opportunity to serve you better in the future. Sincere... read more
The place stinks, literally!
Business response:
Dear Ian,Thank you for sharing your experience. Ensuring a fresh and pleasant environment is always a priority, and any concerns about odors are taken seriously. Feedback like yours helps identify areas for improvement, and efforts will be made to address this issue promptly. Thank you for bringing it to our attention. We hope to welcome you back for a much improved and pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.