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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just overall decor was old and falli g spart, smelled if old cleaning products and animals
Business response:
Dear Tyler, Thank you for your feedback. We apologize for the condition and odor of the room during your stay. Your comments are important to us, and we are committed to sharing these issues to improve our guest’s experience. We appreciate your understanding and hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Sucia, el baño con moho en las llaves de la ducha, las alfombras extremadamente sucias y un olor a humedad terrible.
Business response:
Dear Jose, We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback is invaluable, and we take it seriously in our ongoing efforts to maintain high standards. We will immediately take action to address the cleanliness concerns you've raised. We appreciate your patience and hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Unbelievable Horrible experience. It smelled awful in there. Floors were slippery. Room door would NOT lock. There was not one cart available to even transport our luggage to the room. This place is not kid friendly. Hotel was full of prostitutes as well. NEVER AGAIN!
Business response:
Dear Guest, Thank you for taking the time to write a review of yourstay. Your feedback will assistusin our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Difficult to get in and out of Breakfast included - ha! Just cereal bars Staff was NOT friendly No ice machine Neighborhood didn't feel real safe
Business response:
Dear Wendy, Thank you for staying with us and sharing your review. We sincerely apologize for the challenges you encountered during your visit. Your feedback is invaluable, and we regret any inconvenience caused by issues with accessibility, breakfast options, and any lapses in hospitality. Rest assured, we will address these concerns with our team to ensure improvements are made. Additionally, we apologize for any discomfort you felt regarding the neighborhood's safety. Please be assured that we prioritize the safety and se... read more
The door wouldn't open for the first 30 minutes. Had to shoulder check it for it to open. There was used gum on the lamp stuck to it that I accidently touched when trying to turn the lamp on. Non smoking room but smelled like Ciggerettes. The Staff was extremely friendly though
Business response:
Dear Bryce, Thank you for sharing your feedback with us. We're delighted to hear that our staff provided friendly service. However, we sincerely apologize for any cleanliness issues you encountered during your stay. Your satisfaction is paramount, and we are committed to maintaining a clean and fresh environment throughout our property. We take our no-smoking policy seriously and will promptly address any violations. Additionally, we apologize for the inconvenience with the door, and our maintenance team will prioritize fixi... read more
I always read the reviews of a property before booking and these people are lying if they say it’s good.. I checked in went to the room and couldn’t really process the room cause I was in shock, took my son to the beach ace we came back change clothes and went to dinner. At dinner my son was like mom I can’t stay there please can we go home. So at 11PM at night I went got our stuff and checked out and took the three to four drive back home.. If that don’t give you a hint then I don’t know what will but people manage all diff... read more
Business response:
Dear Jessica, We apologize for the disappointment you experienced during your stay. Your comfort and satisfaction are important to us, and we regret that we didn't meet your expectations. We appreciate your feedback and will use it to improve our services. We understand your decision to leave and hope you'll consider giving us another chance to provide you with a better experience as we continually strive for improvement. Thank you for sharing your concerns with us.Sincerely,Hotel Management
Getting stuck in the elevator The elevator had not been inspected since August 2023. The elevator stopped multiple times with the floors and scared the hell out of the passengers of the elevator. When brought to the service desk customer service upfront they said we’ll get to it very unhappy very unsafe, very dangerous for anyone
Business response:
Dear Amalia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Not good. Staff was very rude and made me feel uncomfortable. No effort to be accomodating. Not a welcoming vibe at all. Was hair in my towel from another guest. Terrible experience, had to move out and find another hotel.
Business response:
Dear Leena, Thank you for staying with us. We are genuinely sorry for your disappointing experience. While our primary focus is delivering exceptional experiences in all aspects, we sincerely apologize for falling short of your expectations. We regret any service and cleanliness issues that impacted your stay. Please rest assured we will address your concerns with our team to prevent such lapses from repeating. We are wholly committed to regaining your confidence in our hotel and look forward to making it right on a future v... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.