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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Entire hotel smells like mildew! “Characters” spread all throughout parking lot upon arrival engaging in all sorts of suspicious activities. Room smelled awful, AC unit definitely has mold in it. Pot and cigarette smell prevalent throughout as well. Basic maintenance throughout is lacking severely, do not stay here
Business response:
Dear Christopher, We genuinely regret the subpar experience you encountered during your stay. The conditions you described are unacceptable and fall well below our standards. Please accept our apologies for the inconvenience caused. Your observations regarding the unpleasant odors and maintenance issues are taken seriously and discussed with appropriate team members to ensure a more comfortable and enjoyable stay for all our guests in the future. Thank you for bringing this to our attention, and we appreciate your understand... read more
Very very sketchy
Business response:
Dear James R, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Discussing bugs in the room time for check in waited outside until another guess walked out. Never again
Business response:
Dear Jonathan, We apologize sincerely for the inconvenience and disappointment you experienced during your stay. Your feedback is concerning, and we take it seriously. Our team is committed to maintaining a clean and comfortable environment for our guests, and we will address the issues you raised. We value your input and would appreciate another chance to provide you with the exceptional stay you deserve. Sincerely,Hotel Management
My stay was for a week paid for and on the 4th night t was locked out of my room stating that I checked out. It took better than 2 hours to get back in my room. No reason was ever shared. Clueless person at the front desk. My first stay and my last stay.
Business response:
Dear Robert, Thank you for staying with us and sharing your feedback. Please accept our sincerest apologies for the inconvenience faced during the stay. Your comments have been addressed appropriately with the concerned team and we are taking measures to ensure this is not repeated. We appreciate your patience and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
Unpleasant Cold weather non functioning heat in room
Business response:
Dear Guest, Thank you for your review of our hotel. As with most mechanical and technical equipment, issues do occasionally arise. We hope you will accept our apologies for any disturbances the air unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management
The smell of mold/mildew is very overwhelming. I had to switch rooms because of this. The second room smelled better however the floor has a soft spot in it by the ac which was pretty scary obviously they have a leakage issue which has caused a mold problem throughout the building. The halls have a ton of air fresheners that are strong to try to mask the smell I suppose but it just gave me a headache. To top it off we saw several roaches in the room as well as in the halls. I had a second booking for the same property and I ... read more
Business response:
Dear Jamieka, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the out... read more
Poor service and dirty rooms Upon arrival to check in the front desk agent was yelling at an elderly man because he only had cash. It was very upsetting to see this so I stepped in as she was threatening to call the cops because she felt threatened by him because she was pregnant. I told the man to have a seat and I will help him figure it out. Then it was my turn and I booked through hotels.com but she said there was no rooms available. Cancelled the booking then rebooked and paid in the app and all of a sudden a room is av... read more
Business response:
Dear Guest, We are sorry for the issues you had with our front desk. We take these reviews seriously, and our team will evaluate your feedback to ensure these concerns are not repeated. Also, we apologize for the issues you experienced in your suite and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we regret not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-... read more
Smells bad, so dirty
Business response:
Dear Arq. Bruno, We apologize on behalf of our team for any inconvenience caused during your stay at our hotel. We are sorry we could not meet your expectations and understand the disappointment it may have caused. As cleanliness is our top priority, we take all feedback seriously and will address this issue with our housekeeping staff to ensure it does not happen again. We appreciate your kind words and hope you will consider giving us another opportunity to provide better service in the future. Thank you.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.