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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel came alive at night, was noisy. Room was dirty when we walked in, When walking down the hallways the carpet was filthy and stained. The grab and go breakfast was coffee and 2 packets of oatmeal on the counter. A very restless night. Stayed one night, will never go back.
Business response:
Dear Ronald, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we apologize that this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope you will return on your next ... read more
Woke up to roaches in the room in the middle of the night. Room and hotel smelled foul.
Business response:
Dear Donald, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and pest control, and we are disappointed this was not your experience. We will share your observations with the concerned teams to ensure future guests receive the exceptional experience they deserve. We hope these isolated incidents do not prevent you from choosing us again, as we would welcome the opportunity to show you... read more
The photos were not representative of the room. The star ratings on Expedia are not current. This property is not worth the price compared to major brands.
Business response:
Dear Patrick, We apologize for any discrepancies between the photos and the actual room you experienced. We understand the importance of accurate representations. Regarding the star ratings on Expedia, we'll address this with the platform to ensure they reflect our current standards. We strive to offer competitive pricing for the value provided and are disappointed to hear that you found it lacking compared to major brands. Your feedback is valuable as we continuously strive to improve our offerings. We appreciate your persp... read more
The mattress was rock hard, the pillow were really thin and hard. The room smelled like mold and there was mold under the AC unit. We were supposed to stay for 2 nights but cancelled the second night and went somewhere else.
Business response:
Dear BRANDON M, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. We value your business and hope to have the opportunity to make things right and provide yo... read more
Had bugs in and on my sink that was disgusting and nasty I would like a refund I have pictures and videos of them and the date And time also
Business response:
Dear Shauna, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to s... read more
Clearness missing everywhere. Mold in bathroom and living room. Breakfast, no way. Some really unfriendly... Never
Business response:
Dear Olaf, Thank you for taking the time to share your valuable comments about your recent stay with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team so that we can offer a more satisfying experience for all our guests. We appr... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.