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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a musty smell to it ,
Business response:
Dear Jose, Thank you for taking the time to provide your feedback. We realize the importance of first impressions; fresh, clean accommodations must set the tone for a great stay. Therefore we apologize that this was not your experience. Your feedback is important to us, and we will promptly address the issue to ensure our guests have a comfortable stay. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
Extended Stay you EXPECT Quality stay
Business response:
Dear Rachel, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Property was not clean.
Business response:
Dear Joe, Thank you for staying with us. Please accept our apologies if our hotel was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Thank you once again.Sincerely,Hotel Management
It smelled bad
Business response:
Dear YIce, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to welcome you back whenever you visit the city.Sincerely,Hotel Management
I was disappointed with the people hanging outside the building and the cleanliness of the room.
Business response:
Dear Genaro, Please accept our sincere apologies for not meeting your expectations on this visit. We follow rigorous industry standards regarding the cleanliness of our property. Therefore, we regret this was not your experience. Further, we apologize for the concerns regarding our surrounding area. We make every effort to provide our guests with a safe and relaxing environment and work closely with the local police department to ensure this for everyone. Thank you for bringing these issues to our attention so we can address... read more
Arrived at 4 pm when I had a reservation for. Waited at front desk while clerk was waiting on another person. When I stepped up to the desk clerk told me her computer was down and she didn't know how long it would be . Clerk told me she had five other people waiting in the lobby and didn't know if she had enough room to go around. And yes there were other people waiting, I didn't know for how long. So I told clerk to cancel my reservation and that I didn't want to wait all night. SO BEFORE I LEFT I TOLD HER TO BE SURE AND CA... read more
Business response:
Dear Terry, Thank you for informing us about your time with us. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. Don't hesitate to reach out to us at the hotel for any further queries. Thank you, we wish you all the best for your future travels.Sincerely,Hotel Management
Wouldn't recommend!!! This hotel is pet friendly. For couples who travel without pets this is a huge inconvenience. The smell is the hotel is terrible as if they do not clean very well. There was pet hair in the beds as well. Overall this is not a hotel I would recommend
Business response:
Dear Keyanna, Thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests, which involves deep cleaning our rooms after our four-legged guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to welcome you back whenever you visit the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.