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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is the worst hotel I have stayed and I have stayed at plenty of budget hotels. The staff were helpful and friendly enough. The hotel itself was filthy, carpets were stained, walls dirty. Room was dirty, blinds did not work and it didn’t have enough toilet paper but there was never anyone at desk to ask for more. Breakfast consisted of breakfast bars, oatmeal, tiny muffins and coffee. Because hotel is in an extremely high traffic area you must go two sets of red lights and make a you turn if you want to get anywhere. Don... read more
Business response:
Dear Marie, We apologize to our entire team for failing to meet your expectations during your stay at our hotel. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We have also noted your comments regarding the breakfast. We will address your concerns with our team to ensure we are better prepared to serve you during your next visit. W... read more
Roach Hotel I was supposed to stay five nights and only made it to three nights (I'm surprised I made it that long). There was a marijuana/skunk smell and multiple carpet stains in the hallway, a musky smell in my room, exposed rusted metal on the inside of my microwave, and a bathroom faucet that needs adjusting as I made a mess every time I used it (I couldn't tell if it was because the water pressure coming out was way too high or if it was leaking or both). Additionally, although it had multiple HDMI inputs, it only had ... read more
Business response:
Dear Guest, We appreciate you being our guest and leaving valuable comments. Please accept our apologies for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. S... read more
No water bad hotel
Business response:
Dear Christina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Hallways smelled like mold and urine. Room mattress had stains on the sheets and the Tub wasn’t clean. I didn’t even spend the night in the room I left immediately.
Business response:
Dear Deonta, Thank you for sharing your thoughts. We are sorry we could not meet your expectations and understand the disappointment it caused. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We will address this issue with our housekeeping staff to ensure it does not happen again. We appreciate your kind words and hope you will consider giving us another opportunity to serve you better in the future. We look forward to welcoming you back soon.Sincerely,Hot... read more
Room with a lot of cockroach. Also smell so bad.
Business response:
Dear Luis, We're truly sorry to hear about your experience during your stay. Please accept our sincere apologies for the issues you encountered in your room. This does not reflect our usual standards, and we are committed to addressing and rectifying such problems promptly. Your feedback is important to us, and we will take immediate steps to address the pest issue and ensure a more pleasant environment for our future guests. If you would like to discuss your experience further or if there's anything we can do to make it rig... read more
Worst experience ever . I checked into Room at Clearwater location on Sat, Sep 30, and unfortunately, my experience was far from what I expected. The room appeared to not have been adequately cleaned after the previous occupants. There were clear signs that the room hadn't been properly attended to; it was disheveled as if someone had just checked out, and no one had attended to cleaning or preparing the space for the next guest. Moreover, the room itself was notably small and had a strong lingering smell of smoke, making my... read more
Business response:
Dear Lisam, We sincerely apologize for the unacceptable experience you had during your stay. This is not the level of cleanliness or comfort we aim to provide our guests, and we deeply regret the condition of your room upon arrival. Your feedback is invaluable to us, and we will investigate this matter thoroughly to prevent such issues from recurring. We appreciate your patience and understanding, and we are determined to ensure that future guests do not encounter similar problems. Thank you for bringing this to our attentio... read more
I was very disappointed that the rooms were filled with mold everywhere i could not even breathe
Business response:
Dear Farah, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.