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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was very dirty, smelly, and unpleasant. Staff, on the other hand, was very nice and accommodating.
Business response:
Dear Tatyana , Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. However, we are pleased to hear that our staff were able to provide you with friendly and efficient service. We take great pride in our team, and we are delighted to know that they were able to assist you during your sta... read more
We liked the staff, especially Tyler. We checked in late and he was extremely accommodating and friendly. He went out of his way to help us and really had a pleasant attitude. We disliked the smells in the hallway and elevator, it was horrible. Also the water had a sewage smell so we had to use bottled water for brushing our teeth.
Business response:
Dear Donna, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our front desk associate Tyler's hospitable service, we are sorry for any oversight in our hotel area and the issue with the water. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We will certainly share your concerns with the appropriate individuals and follow up to determine where we went wrong and how to enhance our service... read more
It stunk as soon as we walked in. There was stains covering the floor. The room smelled even worse. Our shower had hair in it, the sheets were stained. There was stuff on the wall beside the bed (looked like snot, not really sure what it was). It was nasty.
Business response:
Dear Morgan, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised and clean to serve you better during your next stay. We hope you will conside... read more
Likes- convenient location, has friendly staff, and the rooms are ok. Dislikes- smell throughout the hotel, you hear noises all time while in the room, water had no pressure,
Business response:
Dear Bledar, Thank you for your review. We were pleased you enjoyed your overall stay, and we will certainly share each of your comments with our staff. Without feedback, we cannot improve our service to our guests. We appreciate your patience, and we hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
Next best thing to sleeping in your car. This hotel and I use that term very loosely literally had nothing for us after a long day of travel. Here’s a list of basic items that were not available: Running water in the bathroom sink, shampoo, conditioner, soap, hairdryer, little to no light in the bathroom, pillows with a thickness more than a sheet of paper. Also, when we checked in, we asked for an extra coffee for the morning and thank goodness we did because we were told that they take everything out of the room due to the... read more
Business response:
Dear MARK, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.