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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Started by the lobby not answering the phone or letting us in. Corporate contacted them asap and resolved that. The room.... smell was horrible, pillows and sheets were dirty and had hair throughout. Floors were covered in dirt and shower was also not clean. We slept on top of the covers in full clothes because of the filth. Worst hotel experience ever. Included breakfast was a stack of nature valley granola bars....
Business response:
Dear Jonathan, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
We showed up at midnight, front door was closed, another guest had to let us in. We had a reservation and they did not have a room for us. We waited 30 minutes for a manager to come from home and override the system so we could get a room. When we finally got a room (the only room left in the hotel) the window blinds were not working (in the open position) allowing bright lights into the room at night and daylight in the morning!!! On our second night we showed up after midnight again, our access cards were not working to ac... read more
Business response:
Dear Marco, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely,Hotel Management
Hotel conditions were terrible . Did not stay due to the conditions. It had the worse smell , I’m assuming due to the many people who have pets and / or are cooking . Stains on the walls / bedding , shower head literally coming out the wall , chair was peeling … absolutely horrid .
Business response:
Dear breasia, Thank you for your feedback. We are very passionate about providing our guests with fresh and clean accommodations; therefore, we apologize for not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Now my small kids know what weeds smell like. Though it's a non-smoking room, we could smell it all through night. We could not stand in the elevator because of this stinky smell. Rusty Refrigerator. Mal-functioning wash basin faucet. Terrible, never staying in any of the extended stay America’s properties in my life again.
Business response:
Dear Sadik, Please accept our apologies for the overall disappointing experience at our hotel. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for oversights during your stay. We appreciate you bringing this to our attention so we can address it immediately. Thank you again for taking the time to write about your visit.Sincerely,Hotel Management
Desperate treatment by the management and staff
Business response:
Dear Guest, Thank you for your review of your stay with us. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope you will give us another opportunity to show you our attentive hospitality and that we truly value your patronage.Sincerely,Hotel Management
Smelled like a smoking building as soon as we walked in.
Business response:
Dear Josefa, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.