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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here Trashy hotel. Smells like mold. Dusty floors. Kitchen has no utensils or any cookware. Pictures looks much better than what you get. Bathroom did not have soap or shampoo. One towel was given. Phone in room did not work so could not call front desk. Couldn’t wait to leave.
Business response:
Thank you for your feedback, Shady. We are so extremely disappointed to see that you did not enjoy your time with us due to issues with cleanliness and amenity offerings. We can assure you that we will address your concerns with the property directly so that we can improve in these areas for all our future guests.
Business response:
We are so sorry that you did not experience the exceptional stay that we intended for you, and hope that you give us another chance to show you our improvements.
Property was great, but Expedia's credit card was declined. The front desk attendant was as helpful as she could be, but after 70 minutes of trying to resolve with Expedia--and left on hold for 45 min. I gave up as did she. I had to go book another hotel and pay for it. I'm waiting on my refund!
Business response:
Thank you for your feedback. We are so sorry for the issues that you experienced with the payment, and the delay in checking in. We know how important your time is during your travels and we are so sorry that we fell short in this area during your time with us. We are constantly looking for ways to improve and will use your feedback to do just that. We hope that all your future travels are wonderful ones.
room was infested with cockroaches and fleas.
Business response:
Oh no! We are so disappointed to see that you experienced issues with possible pest sightings problems during your time with us, Ronald. Our staff works hard to address these types of issues as soon as they are made aware and we are terribly sorry to see that this did not happen for you. We can assure you that we will address this with our pest control provider and housekeeping team for proper action and resolve. We wish you all the best in your future travels.
Go somewhere else! We had to evacuate for a tropical storm and were thankful to reserve a room. However when we got there at 3:30pm the room wasn't ready and my 89 yr old mother had to sit in the small lobby in a wheelchair totally wet (the portico wasn't covered although one nice woman gave her a blanket). When we finally got to the room one bed wasn't made, the garbage hadn't been emptied, there were no towels, soap. The mattress pad on the unmade bed was covered in hair (possibly dog hair) and the floor was dirty. I had t... read more
Business response:
Thank you for your detailed review, Kathleen. Please accept our sincerest apologies for the issues that you encountered with overall cleanliness and lack of masks being worn. Our staff works diligently to create an overall guest experience that is full of hospitality and one that feels like home. We can't apologize enough that this did not come through and that you left with a negative impression of our hotel. We can assure you that we will address these concerns with our team at the property for immediate action and resolve... read more
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
The Hotel was disgusting when I first walked into the lobby it smell of dog feces because the janitor that work there had just cleaned a room where the dog pooped everywhere as he sat and talked with the desk clerk he let the dog poop permeate the entire Lobby leaving it smelling horrendous the rooms were disgusting I've checked in which in my room and went across the street to buy something from the store when I got back I actually look at the details there were roaches behind the refrigerator roaches under the bed and roac... read more
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you, Eric. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall customer service, cleanliness and pest sightings for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in a... read more
The price was great but you definitely get what you pay for. Would not suggest staying here, they have roaches!! Wasnt able to checkin until after 4 becuse the room wasn't clean. They were short handed and the lady behind the desk had to go and clean our room for us. Not a great experience at all
Business response:
Thank you so much for this valuable and detailed feedback regarding your recent stay with us. I can't tell you how disappointing it is to see that you experienced problems during your stay. Issues with the cleanliness and insect sightings are never things that we want you to encounter during your time with us. We will reach out to the property directly to let them of these reports so that we can improve the quality of service that we are providing each of our guests.
I stayed here two separate times over the past two weeks. The first time wasn't terrible, but that was only compared to a dumpster fire of a hotel elsewhere in town. Fair warning, once you get through the (thankfully locked) guest entry door, you will hit a cloud of pot smoke strong enough to curl your hair. First thing of note was the open light outlet with bare wire. Second was the constant dripping that was hitting the bath fan. Given the location and smell of the room, I suspect that the upstairs toilet drain was leaking... read more
Business response:
Jennifer, I can't tell you how disappointing it is to see all the inconveniences that you experienced during your time with us. We hold ourselves to a high level of customer service as well as providing your with a comfortable and at home like stay. We are so sorry that none of this came across and that we failed to exceed your expectations due to the problems with the odors, cleanliness and noise levels. Allow us to revisit our standards and address these complaints with our housekeeping team and front desk so that we can p... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.