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Extended Stay America - Clearwater
- Hotels
- Clearwater, FL
About this business
Location details
15672 US Highway 19 N, Clearwater, FL, 33764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People hanging around the entrance smoking a.d drinking. Blood stains on the mattress cover and a musty stench throughout the halls, elevator, and rooms.
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
Unhealthy Dirty! Roach infested! Police were present several times! Man slept in lobby one night & stunk! People didn’t pick up after their dogs so poop everywhere!
Business response:
Thank you for your comments, Jim. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
The room had a awful smell in it plus the hallway too. It was not worth the money we spent.
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you experienced some offensive odors during your stay. We apologize that you had a disappointing stay because of it. We will reach out to our housekeeping team for proper action and resolve. Thank you letting us know how we are coming across.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
The property was new and clean. But had cockroaches
Business response:
Thank you for your comments, Susan. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not thoroughly enjoy your time at our hotel. We apologize that we failed to exceed your expectations but hope that you give us another opportunity to show you a much better experience the next time you are in the area.
No one at front desk. Dog barked in room next door into the morning. Constant banging sound for ours, justice have been AC. Overall, this place sucks
Business response:
We apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you, Jorge. We do hope that our hardworking staff was able to address those concerns. We can't thank you enough for taking the time to let us know how we are coming across and would love to have you back the next time your travels bring you to the area.
Bad bad bad Horrible hotel. I saw many roaches and kill them. Do not stay at this hotel. The worst.
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
There is a full kitchen, but there is not one dish. (Cup, fork, pan, pot, etc) The front desk said that the motel website tells guests that they must bring their own, but I could not find that anywhere on the expedia website. The lack of dishes makes the full kitchen useless.
Business response:
Thank you for your comments. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of interest. We would welcome you back next tim... read more
Frequently asked questions about Extended Stay America - Clearwater
How is Extended Stay America - Clearwater rated?
Extended Stay America - Clearwater has a 3.4 star rating with 1,861 reviews.
When is Extended Stay America - Clearwater open?
Extended Stay America - Clearwater is open now. It will close tomorrow at 12:00 a.m.