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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was dirty. Phone in the room didn't work Tub was old and worn side refrigerator was dirty was force to check out early due to air conditioner service being done had to leave at 9:15 when check out was at 11.VERY Horrible experience will new go back need to shut that hotel down
Business response:
Please provide feedback so that we may improve.
Business response:
Please provide feedback so that we may improve.
The service staff was friendly and accommodating. However, our room (1 king bed + sofa bed) was tiny compared to similar rooms at other hotels. Moreover, the area surrounding the hotel was not taken care of regularly: the spilled garbage stayed outside one of the entry doors overnight and was not picked up. The breakfast was pretty much non-existent: a choice of muffin or an oatmeal plus coffee.
Business response:
Dear Guest, Thank you for your feedback. We’re pleased to hear that you found our staff to be friendly and accommodating. However, we regret that the room size and the cleanliness of the surrounding area did not meet your expectations. Additionally, we will review our breakfast offerings to ensure they align with guest needs. Your comments are invaluable for our improvement, and we appreciate you bringing these issues to our attention.Sincerely,Hotel Management
Hotel and the room smells dirty carpet cabinets were dirty trash wasnt taken out bathroom tiles had mold in cracks of the tile and so on
Business response:
Dear America, Thank you for bringing these concerns to our attention. We sincerely apologize for the condition you described during your stay. Cleanliness is a priority, and your feedback highlights areas that need immediate improvement. Your comments will be shared with the team to ensure a more thorough approach to room preparation and maintenance. We appreciate your input and will work to address these issues promptly.Sincerely,Hotel Management
Horrible horrible horrible!!!! This place is awful. We stayed one night prior to flying out of Cleveland. Biggest mistake ever. We arrived later at night and there was nobody at desk to check in. Sign said to call number and they will come. I stood there at least 15 min and called MULTIPLE times. No answer. Finally after leaving and coming back, some young man stumbled from back mumbling and checked me in. There were so many people (obvious long term residents) smoking at entrance and walking in and out of front. We witnesse... read more
Business response:
Dear Colleen, Thank you for choosing us. Providing a safe and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Sorry for letting yo... read more
Business response:
Any feedback as to why the low score is appreciated! TY
Just dont pick this one Let me set this for you, we show up and a tornado has caused a power outage for the entire area. They tell me we can't be checked in or anything which I understood. So we canceled and set out to find a new place to stay for our trip. I'm charged a no show fee and it's been 10 days and still the money isn't in my account. It's absolutely ridiculous because no one could reach the manager for me to get a refund. From both hotels.com or guest services through their own hotel chain. I'm in a bind because t... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The sheets smelled of body odor and mens cologne, wash rags had brown gunk on them and were refolded on the counter... the bathroom sink drain was totally stopped up, the shower curtain did not reach tub, floor was soaked... several light bulbs were burnt out... floors were sticky... too bad... the guy at the front desk was a perfect employee, the room had no odors and the tv worked well, front desk responded to calls.
Business response:
Dear Nancy, Thank you for sharing your experience. We regret that the condition of your room did not meet expectations. Your feedback about the cleanliness and maintenance issues has been noted and will be addressed promptly. We're pleased to hear that the front desk staff provided excellent service and that you had a positive interaction with them. We appreciate your comments and hope to better serve you in the future.Sincerely,Hotel Management
Business response:
Any feedback would be appreciate so we understand the low score. TY!
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,603 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.