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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire hotel is dirty and SMELLS awful. There’s trash all over the floors in the hallways. At check in, the staff member at the desk couldn’t even make eye contact or speak clearly enough to form a full sentence like she was high. I wouldn’t recommend this place to anyone at all.
Business response:
Dear Darian,Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness concerns you encountered and for the lack of professionalism you observed at check-in. This does not reflect the standards we strive to maintain, and we are taking immediate steps to address the condition of our common areas and our commitment to attentive, respectful service. Your experience is valuable, and your feedback will help us improve. We hope you will consider giving us another opportunity in the future to p... read more
The person at front desk that checkedvus in was rude and preoccupied with a friend. Also , please add the word "Continental " in Free breakfast. Room was beautiful.
Business response:
Sorry you had a bad experience with an employee. we strive to have everyone's visit perfect. The rude person has been removed from the hotel.
Highly Disappointed Well me and my friends took a 3hr trip to go to the Haunted House Restaurant and go to Huntington Beach. I had reservations for over a month. So when we get to the hotel i am informed that the room had been double booked and there were no more rooms. Tried to give us one bed for 3 people. Absolutely not i love my friends but i we want our own bed. We had to drive an hr and half to find another room. Not a very good experience
Business response:
Dear Heather, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Manage... read more
This " Suite " hotel is more a short term hostel than a hotel. Full time "residents", police at the hotel twice in 48 hours, and more shady stuff in rhe front parking lot. We were looking for a clean and quiet hotel suite. We got the worst.
Business response:
Dear David, We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. We have security on the premises around the clock as we want guests to feel safe and secure throughout their stay. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it ... read more
After checking in I got to my room and all looked fine until I went to the bathroom and found an all out mess. It was disgusting. Dirty towels, stuff all over the floor on the toilet. Never had this problem before.
Business response:
Dear Mark,Thank you for bringing this matter to our attention. We sincerely apologize for the cleanliness issues you encountered in your bathroom upon check-in. This does not reflect our standards, and we understand how disappointing this experience must have been for you. Your feedback will be addressed with our housekeeping team to ensure this does not happen again. We appreciate your understanding and hope you will consider staying with us again so we can provide you with a much better experience.Sincerely,Hotel Managemen... read more
Unbelievable, this North Olmsted not iraq Customer service was minimal, no breakfast, no pots and pans, cops knocked on my door to find it was the wrong door. Poor smell from a/c.
Business response:
Dear Carolyn, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, especially regarding the service and the unexpected disturbance. We understand how unsettling this must have been and regret that your stay did not meet your expectations. Your feedback about the lack of kitchen supplies and the odor from the A/C will be addressed with our team to ensure improvements are made. We hope you will consider giving us another chance to provide a better experience.Sincerely,H... read more
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Business response:
We hope to have feedback as to what was not up to par with your room. TY,
I travel a lot, the check in was the slowest I ever experienced. The manager was rude to the front desk attendant in front of us. The elevator was filthy, the hall was dim and missing carpet. Our room was disgusting- stuff stuck to the walls. Some yellow hard substances on the bathroom counter. The bed was not great but the pillows were awful, certainly not hotel quality— I would assume they purchased the cheapest they could find for $5 or less at a Wal-Mart. It was awful, had I not pre-paid and needing to get an event on a ... read more
Business response:
Dear Bonnie,Thank you for sharing feedback about your recent stay. We are truly sorry for the unpleasant experience you had. The issues you described are very concerning and do not meet our usual standards. Please know that we will address these with our team and make the necessary improvements. Your feedback means a lot to us as it helps us to grow and strive for excellence. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Disgusting! The room had hair everywhere. I just sat on the bed and my pants were covered with hair. Bathroom counter was full oh human hair. Floors had pet hair everywhere. Spider in the bathroom. Bathroom wall had bad stain. Room smelled bad. I can’t believe they call this clean. People standing at the front smoking and cursing. Didn’t look safe. Unbelievable! Stay away from this place.
Business response:
Dear Jithin,We sincerely apologize for the unpleasant experience during your stay. We understand how frustrating these experiences were and regret falling short of your expectations. Your comments are valuable to us, and we will share them with our team to ensure our rooms are thoroughly cleaned and inspected. Please rest assured that maintaining a clean and safe environment throughout our hotel is a top priority for us, and we are constantly working to improve. We truly hope this unfortunate situation will not prevent you f... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.