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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Any specific feedback would be appreciated.
Business response:
We are sorry your stay was not up to a "10". Please give us some feedback on what we can do to make your stay better!
Business response:
We are sorry your stay was not up to a "10". Please give us some feedback on what we can do to make your stay better!
Showed up. No room
Business response:
Dear Michael, We sincerely apologize for the inconvenience you faced upon arrival. It’s disappointing to hear about the lack of a room; we understand how frustrating this situation must have been. Please know this is not the experience we aim to provide. Your feedback will be shared with our team to prevent such issues. We hope to have another opportunity to welcome you.Sincerely,Hotel Management
Not a vacation stay hotel. It seemed more like “extended stay” kinda of place for the less fortunate. The hallways were dirty, one of the rooms smelled like cigarettes and another one like pure bleach. We checked in and had to leave right away.
Business response:
Dear Gabriela,Thank you for sharing your feedback. It’s unfortunate that your stay did not meet your expectations. The environment you described does not reflect the experience intended for guests. We will review your concerns about cleanliness and ensure a fresh and spotless environment. We value your input and will use it to improve future stays for all our guests.Sincerely,Hotel Management
The property was dirty. Phone in the room didn't work Tub was old and worn side refrigerator was dirty was force to check out early due to air conditioner service being done had to leave at 9:15 when check out was at 11.VERY Horrible experience will new go back need to shut that hotel down
Business response:
Please provide feedback so that we may improve.
Business response:
Please provide feedback so that we may improve.
The service staff was friendly and accommodating. However, our room (1 king bed + sofa bed) was tiny compared to similar rooms at other hotels. Moreover, the area surrounding the hotel was not taken care of regularly: the spilled garbage stayed outside one of the entry doors overnight and was not picked up. The breakfast was pretty much non-existent: a choice of muffin or an oatmeal plus coffee.
Business response:
Dear Guest, Thank you for your feedback. We’re pleased to hear that you found our staff to be friendly and accommodating. However, we regret that the room size and the cleanliness of the surrounding area did not meet your expectations. Additionally, we will review our breakfast offerings to ensure they align with guest needs. Your comments are invaluable for our improvement, and we appreciate you bringing these issues to our attention.Sincerely,Hotel Management
Hotel and the room smells dirty carpet cabinets were dirty trash wasnt taken out bathroom tiles had mold in cracks of the tile and so on
Business response:
Dear America, Thank you for bringing these concerns to our attention. We sincerely apologize for the condition you described during your stay. Cleanliness is a priority, and your feedback highlights areas that need immediate improvement. Your comments will be shared with the team to ensure a more thorough approach to room preparation and maintenance. We appreciate your input and will work to address these issues promptly.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.