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Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible horrible horrible!!!! This place is awful. We stayed one night prior to flying out of Cleveland. Biggest mistake ever. We arrived later at night and there was nobody at desk to check in. Sign said to call number and they will come. I stood there at least 15 min and called MULTIPLE times. No answer. Finally after leaving and coming back, some young man stumbled from back mumbling and checked me in. There were so many people (obvious long term residents) smoking at entrance and walking in and out of front. We witnesse... read more
Business response:
Dear Colleen, Thank you for choosing us. Providing a safe and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Sorry for letting yo... read more
Business response:
Any feedback as to why the low score is appreciated! TY
Just dont pick this one Let me set this for you, we show up and a tornado has caused a power outage for the entire area. They tell me we can't be checked in or anything which I understood. So we canceled and set out to find a new place to stay for our trip. I'm charged a no show fee and it's been 10 days and still the money isn't in my account. It's absolutely ridiculous because no one could reach the manager for me to get a refund. From both hotels.com or guest services through their own hotel chain. I'm in a bind because t... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The sheets smelled of body odor and mens cologne, wash rags had brown gunk on them and were refolded on the counter... the bathroom sink drain was totally stopped up, the shower curtain did not reach tub, floor was soaked... several light bulbs were burnt out... floors were sticky... too bad... the guy at the front desk was a perfect employee, the room had no odors and the tv worked well, front desk responded to calls.
Business response:
Dear Nancy, Thank you for sharing your experience. We regret that the condition of your room did not meet expectations. Your feedback about the cleanliness and maintenance issues has been noted and will be addressed promptly. We're pleased to hear that the front desk staff provided excellent service and that you had a positive interaction with them. We appreciate your comments and hope to better serve you in the future.Sincerely,Hotel Management
Business response:
Any feedback would be appreciate so we understand the low score. TY!
Business response:
Any feedback on your score is appreciated!
Business response:
Please provide feedback so that we may improve.
We had three suite rooms. Issues observed among them - tub did not drain well so a short shower ended up standing in 6 inches of water, tub is so uneven it was difficult to stand safely, bathroom sink did not drain, bathroom door was stuck on the floor and mostly open, area behind the door was never being cleaned, at least one king bed was very uncomfortable, others were OK, “breakfast” was not useful, residents smoking outside the entrance, weeds in the beds around the building. Very thankful for the luggage racks, and the ... read more
Business response:
Dear Dawn, Thank you for your detailed feedback. We sincerely apologize for the issues you experienced during your stay, including the bathroom conditions, bed comfort, and breakfast offerings. It is important to us that our guests have a comfortable and pleasant experience, and we regret that we fell short in your case. Your comments are invaluable as they help us identify areas for improvement. We’re glad to hear you appreciated the clean elevators and luggage racks. Please know that your feedback will be shared with our t... read more
There were different types of hair, including pubic hair and fluid stains on the sheets. Someone shaved in the bathroom and the hair all over was the kicker. Curly hair in the shower and floor dirty.
Business response:
Cristen. We are sorry to hear your stay was less than perfect. We strive to make everyone's stay top notch. We will follow up on your comment and correct any issues that need be corrected. Thank you for your feedback.
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.