Extended Stay America - Cleveland - Airport - North Olmsted

Anonymous 

on Expedia

10 years ago

my stay at the extended stay america We were hoping for a indoor swimming pool also it wasn't the cleanest. Nice kitchen area 

Anonymous 

on Expedia

10 years ago

Only in a pinch. Not satisfied with this Extended Stay. Maybe others are different. Room was dirty, had to ask for amenities to be brought to room, not in room at check in. Supplies for a four night stay was one packet of coffee and one small package dish soap. The website's "fluffy towels" was a myth. Sorry, really unsatisfied with my stay. 

Mary T. 

on Expedia

10 years ago

Poor customer service Some of the employees appeared very nice but one employee was so rude that we will never go back. The beds were uncomfortable. 

Dee 

on Expedia

10 years ago

Hotel review I have already commented on this stay. Don't know whether to blame Expedia or hotel itself. We were told this hotel was close to Airport and provided shuttle service. It did NOT! Had to pay can fare to airport. Absolutely no amenities at facility........no shampoo, no ice bucket, not even drinking glasses! Had to notify desk to bring glasses to room. There was nobrochure available to indicate surrounding area or even what hotel offered‼️ Truly BARE BONES! 

Anonymous 

on Expedia

10 years ago

nothing for the guest Extended Stay has started a new program. You want it you have to ask. We had to tote our cups, coffee pot and coffee up to the room. They do not even keep it in the rooms now. If you are going to slash your "freebies", then lower the room rate to match it. You have always had to ask to get a hair dryer, but everything else now? Think we will be giving other hotels/motels our business from now on. 

Anonymous 

on Expedia

10 years ago

Non smoking room filled w/ smoke from other rooms. Non smoking room filled w/ smoke from other rooms. 

Karen 

on Expedia

10 years ago

Payed too much for a bare bones room. The price to stay a night was not so cheap as to indicate that you were getting a bare bones room. Not even enough shampoo for two people. Nothing kept in room for you to use. No Hair Dryer. A kitchen with nothing in it. No Coffee pot or Tea pot, Ice Cube trays not even filled. I have payed less for a motel room and been able to make a cup of coffee! What good is a deluxe sudio with a kitchen with nothing in it. I am not renting I am traveling. Had to go to the desk for everything. Not e... read more

Deb 

on Expedia

10 years ago

Not hotel When asking for a hotel, extended stay should NOT be recommended. Coffee pot, coffee, more towels, soap must be picked up at desk. Ok for long term, I guess, but not for 1 or 2 nights. Front desk personnel are overworked with all the problems.