This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Airport - North Olmsted
- Hotels
- North Olmstead, OH
About this business
Location details
24851 Country Club Blvd., North Olmstead, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Oops wrong room! I was given my room key and went to the room. Opened the door and a huge pit bull lunged at me. Thank goodness the owner was there to pull the dog back. Had the owner not been in the room I'd have had a big problem.
Business response:
Larry, thank you for selecting our hotel. We are truly sorry for what transpired. We offer our sincere apologies for the mistake made by our front office associates. We will utilize your comments to provide attentive and better service. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Terrible cleaning I found a lot dust, trash, and other user key on The floor no good vacuum service .. dishes not clean .. coffee maker doesn’t work. No breakfast, no hot water Front desk very kind , friendly .. Old hotel
Business response:
Maria, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
Business response:
Jaivon, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Hotel was decent. They charged my card during my stay without my knowledge. Over $200. Communication was awful. Probably wouldn’t stay here again.
Business response:
Timmery, thank you for your review. We apologize for the trouble you had due to the poor service you received from our associates. We have shared your feedback with our team to make sure such incidents can be prevented from occurring again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Bad bad BAD. The room smelled bad. Housekeepibng did not clean the room after the first night there. This was generally the worst hotel I have visited in years.
Business response:
Thank you for choosing to stay with us. We apologize for the odor you experienced in your accommodations. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Please consider giving us a... read more
Frequently asked questions about Extended Stay America - Cleveland - Airport - North Olmsted
How is Extended Stay America - Cleveland - Airport - North Olmsted rated?
Extended Stay America - Cleveland - Airport - North Olmsted has a 3.4 star rating with 1,646 reviews.
When is Extended Stay America - Cleveland - Airport - North Olmsted open?
Extended Stay America - Cleveland - Airport - North Olmsted is open now. It will close tomorrow at 12:00 a.m.