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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Someone stole my wife’s car out the parking lot. Of course the hotel doesn’t have cameras. Even tho her would have still been stolen it would have been nice to know they had footage and that could have really helped
Business response:
Alan, thank you for taking the time to voice your concerns. We express our sincere apologies for the unfortunate incident of losing your wife's car from our parking lot and for the difficulties thereafter. We take events like this very seriously and are working closely with local authorities to investigate and prevent incidents of this nature. We can understand your frustrations and regret letting you down. Thank you again, and we wish you safe travels. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This is an old hotel. I did not expect such a condition for a good neighborhood like Beachwood. The room and all the furniture are dated, sheets, pillow cases are old with stains on them that proves they have been washed 1000 times. Internet is slow. My room was on top floor and non-smoking. I could hear my neighbors’ conversation and smell the cigarette smoke. If someone closed lower floors’ door, the entire room was shaking. The hotel needs complete update. And no breakfast ....On the positive note, it is close to shopping... read more
Business response:
Tom, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
A disappointment at Extended Stay America - Beach I was very disappointed with the condition of the room. The carpet was dirty, and the bathroom had such a bad smell I didn't even want to take a shower. I had to cut my stay short and checked out as soon as I possibly could.
Business response:
Patrick, thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary actions. We regret the frustrations you experienced and hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Stephanie, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
This hotel has declined rapidly in the past year. The front desk staff were decent, everything else, not so much. When I got to the first room I was given, the door was open already and when I stepped inside all I smelled was smoke. I went back to the front desk and was given another room. This room was better but I could tell it hadn't been cleaned properly so I just cleaned it myself. There was juice spilled all over the inside of the refrigerator and also on the night stand and the phone. There were cigarette ashes in the... read more
Business response:
Indo, thank you for choosing to stay with us again and for the review. It was disappointing to read your comments concerning your visit. Please accept our apologies for the cleanliness issues you encountered with the rooms and for your overall experience here. This is not acceptable by our standards, and we will be taking proper action to ensure a better outcome going forward. Thank you again, and we hope you and your girlfriend will reconsider staying with us in the future. Sincerely, Hotel Management
Had bed bugs in my room my girlfriend got bitten up pretty well . When asking the manager about the situation they were very very rude in denial that the room could possibly have bed bugs. Horrible customer service couldn’t get new towels just an overall bad experience for me
Business response:
Dear Marcelys, though we are confident this was an isolated incident, we take comments like yours seriously. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
The luandry room was not clean. The floors were dirty. The sheets on my bed had stains on them. The tv only had 6 channels that worked.
Business response:
Shay, thank you for your review. We regret we only had limited channels to offer this time and apologize for the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Stay Away!!! Disgusting room bathroom had urine stains and hairs on toilet bowl What is worse is they had the arrogance to not allow us a refund!!!
Business response:
On behalf of our entire team, we apologize for the issues with the condition of your room. We will immediately discuss your comments with the head of our housekeeping department and housekeeping associates, and we will promptly address these issues to improve our services. We hope you will consider giving us another opportunity to serve you and to provide you with an excellent hotel experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.