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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty! Smells awful, we found an empty beer can under the radiator. Also, the advertised “breakfast” consists of prepackaged muffin and few granola bars... shady place
Business response:
Thank you for your review. We apologize for the odor and the cleanliness issues you encountered while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Room wasn’t ready until 3:45. Sat in lobby since 3:00. They apologized but that didn’t do anything to make it better. Overall hotel was a 2-3 stars. Not appealing or clean. Nothing was in the kitchen. No glass or silverware. You have to place an order with front desk for a package of eating and cooking supplies. Forget it. Any hotel has an ice bucket and a couple glasses. Not one glass. I will never be back.
Business response:
Thank you for being our guest. We do apologize that your room wasn't ready by our posted check-in time. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. We are sorry for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the... read more
Strong smell of cigarettes in my room, no toilet paper. Very outdated and almost scary. If my checkin wasn’t so late I would of asked for refund and found a new place.
Business response:
Thank you for the review of your stay. We are sorry for the odor you experienced and regret the inconvenience it caused. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Your concerns regarding the need of update will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We value your feedback and hope you will return so we can make it up to you. Sincerel... read more
It was raining and veding machine did not have water. Had to go out to get water since hotel does not have any water. There was TV remote missing and had to go in long queueue with reception just to get remote. And started not feeling comfortable in room and left in few first hours.
Business response:
Aman, thank you for being our guest. We are sorry for all the disappointments you had with our hotel and regret the inconvenience it caused. We are passionate about providing excellent service, and we take all feedback, good or bad, and use it to improve our services. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
I’ve stayed at extended stays in other cities..the guy that helped me was excellent..but he was the ONLY staff person in the whole building..the breakfast was a grab and go breakfast..I was expecting a area where there was a variety of dishes..this was the absolute worst extended stay I’ve EVER been at..there was a terrible odor on the floor I was staying on..the WiFi did NOT work
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We also apologize for the odor you experienced in our property. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Also, we understand the importance of consistent Wi-Fi service so we immediately work to repair the issue whenever we are alerted. Our team is working with our outside internet provider to resolve the problem. We hope you will reconsider and give us an op... read more
Poorly managed, First was no one there to check in, note with phone number"call for assistance". About ten minutes later someone comes from back room on personal phone call. The room was not very clean at all and had a $10 bed frame. The hallways were somewhat tidy but definitely not the stairwells. In the morning they had two granola bars and two muffins i guess was the "breakfast". And staff was on personal phone the 3 times i was in the lobby to get coffee, as there was no coffee pot in room. Anyways the place is very poo... read more
Business response:
Thank you for posting a review of your visit. We apologize for the poor service you received from our associates throughout your stay. We have shared your concerns with our staff to remind them our primary goal is to provide outstanding customer care to our guests. We're also sorry for your disappointment with the overall cleanliness of our property. We have discussed your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We hope... read more
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.