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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff that checked us in was not helpful. We heard about the lack of cleaning ataff when we asked for our rooms to be close together. The room was dirty. The shower curtain was moldy, there.was dust, the tv screen was filthy. The hotel advertised continental breakfast but only coffee was available.
Business response:
Thank you for reviewing your stay. We apologize for the poor service you received from our associates at the time of check-in. This is not typical of our service, and we'll be taking steps to improve the guest experience for everyone. We're also sorry for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Please consider giving us another opportunity t... read more
Cigarettes, broken phones, dirty rooms. The entire hotel smelled like cigarettes, other guests were clearly smoking in their rooms against hotel policy. The two-burner stove in the kitchen had caked-on dirt and food particles. The bed was poorly made with only one pillow for a queen sized bed. When I called the front desk to complain, the phone did not work. When I checked in, they gave me a room key to an occupied room. It was a terrible night and I will never stay at this location again.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
We had no remote for our tv....they had to take one from a clean room....this took approx 45 minutes to remedy...our showerhead was a handheld with nowhere to attatch you just had to lay it down there wereno dishes or silverwear no coffee pot...the "breakfast" was poor...ciffee instant oatmeal or granola bar....totally disappointed
Business response:
Thank you for your recent stay at our hotel. We apologize for your disappointment with our breakfast offerings and for the difficulties you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management
If I could give 0 points I would .... The worst experience I have ever had! The room itself was ok, but the smell in there.... it was almost impossible to breathe. The walls are made of paper I guess. I could not sleep till 2 am because the guys who lived on the upper floor were very noisy, but very noisy! Half of the night they were just walking around the room, it felt like they were walking “on my head”. Then they have this very old fridge .... it sounded worse than a tractor ...could not sleep until I unplugged it. At 6 ... read more
Business response:
Thank you for choosing to stay with us. We apologize for the odor you experienced while you were here. Your feedback has been shared with our housekeeping team, and we're working with them so we can redouble our efforts to remove the smell from our property. We're also sorry for the disruption you had due to the noise from the other guests of the property. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Please consider giving us another ch... read more
Room had a dirty fridge, counters, cabinets, and bed side table. Also, sheets had someone else's hair on it. When I told them about it they said housekeeping wasn't in until the next day and that they would send them in then so they kept me in the same room instead of changing it. The next day, room service arrived at around 11am and did the absolute minimum to clean what I had requested.
Business response:
Jenny, thank you for sharing your feedback. We are sorry for the cleanliness issue you encountered and regret our associates did not resolve it to your satisfaction. We have taken note of your feedback and have shared it with the housekeeping as well as the front desk team to ensure our future guests’ do not encounter a similar problem. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Smells terrible! Not clean ! No gym! No water on one of the days
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness and odor issues you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We're also sorry for the inconvenience you had due to water shut down during one of the days of your visit. Kindly note, we do not like to inconvenience our guests by shutting off the water to the entire hotel for any le... read more
Very Bad services , everything we must go to for inform them to get clean, mo daily clean services too
Business response:
Mathan, thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We appreciate your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.