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Extended Stay America - Cleveland - Beachwood - Orange Place - South
- Hotels
- Orange, OH
About this business
Location details
3820 Orange Pl., Orange, OH, 44122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not a satisfied customer when we arrived at the hotel it was late in the night, one of our rooms wasn't ready yet, the night person went and checked on it and gave us his blessing, we went in to find the kitchen area the counter top to be specific, full of grease and one towel was left on the counter top was brownish in color, the bed was not made and had dust and debris from outside on it, the bathroom had spots that looked like spilled coke around the sink area. the tub color was brown we took pictures of it . our second r... read more
Business response:
Thank you for staying at our hotel. We are sorry your room was not ready upon arrival and regret the cleanliness issues you encountered in your rooms. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Pl... read more
Room was extremely dirty and in need of repair. Questionable guests doing illegal stuff do not stay here
Not a good fit. I will never come back to this hotel again. The service at the front desk was great. However the first room I was put in smelled horrible. So bad I had to leave. I couldn't stand the smell. Seem as if it vacant for a very long time. The toilet hadn't been cleaned and not the cleanest in other areas as well. I moved to another room in which it didn't smell just a very old room and the bed was extremely hard. I wouldn't recommend this place to anyone.
Business response:
Sheereeda, thank you for being our guest. We are sorry for the cleanliness issue you encountered in your initial suite and found your bed uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The whole hotel was nasty the manager had a attitude when I went down to speak with him the only person that was professional was the lady at the front desk the first night we checked in other then that everything was bad hallways was nasty rooms was nasty worst every I could went to motel6 and had a better experience there
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider a future stay as we would welcome the opportu... read more
No one made he’d or did towels. In addition I asked about ice and got curt rezction there was no chair to sit in Igbo wanted too except for two desk chairs. There were no cops in he room when I was going to brush my teeeth when I went to the desk the clerk got them but basically shoved them at me and grumbled
Room was not clean found potatoe chips behind chair and snack wrappings under bed. Back entry door does not work when we mention it they said if you would have called us we would have come open the door. “REALLY” also no ice vending machine available. Continental breakfast is what they call “GRAB AND GO” Would not recommend staying here!
Business response:
Johnson, we sincerely apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Some of the staff were rude and very unprofessional. The telephone and television in the room did not work.
Business response:
We sincerely apologize for not being able to provide you a clean and comfortable stay. Your feedback regarding the maintenance and service issues are shared with the concerned teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
What I expected from the hotel was to be serviced and everything in the room I expected to be in the room I wasn’t expecting to clean my own room take my laundry downstairs and then have to bring it back up and do my own cleaning or making up my bed and return the towels And I have any any dishes cups and all that in the rooms and having to ask for all these things and When I needed to iron my clothes The iron was broken I’m really sad and disappointed with the price that I had to pay for the inconveniences. I also noticed t... read more
Business response:
Thank you for being our guest. We are sorry to know you did not know about our hotel policies and that you did not like our breakfast offerings. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your feedback for the ironing board in your room has been shared with the maintenance team for review and action. Please give us another opportunity to provide you with a better experience on your next st... read more
The fact that is was close to where i needed to be .The room i had was a big disappointment , nothing like the on line photos , very dusty and dirty ......floor was dirty , needed to be moped !
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Beachwood - Orange Place - South
How is Extended Stay America - Cleveland - Beachwood - Orange Place - South rated?
Extended Stay America - Cleveland - Beachwood - Orange Place - South has a 3.1 star rating with 2,027 reviews.
When is Extended Stay America - Cleveland - Beachwood - Orange Place - South open?
Extended Stay America - Cleveland - Beachwood - Orange Place - South is open now. It will close tomorrow at 12:00 a.m.