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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and Large room.
The Flooring was under renovation and the entrance looked in pretty rough shape. The only other problem we had was the button for getting the elevator on the third floor did not work so we had to walk down the stairs to get out.
Business response:
Dear Michael, Thank you for staying with us and for sharing your experience. We appreciate your patience and understanding during the ongoing renovations, as enhancing our property remains a priority. We regret any inconvenience caused by the temporary condition of the entrance and understand how frustrating it must have been to experience issues with the elevator button on the third floor. Your feedback is invaluable, and we will ensure our team addresses this concern promptly. Providing a smooth and comfortable stay is our... read more
Needs some work Two of of the three host were nice they treated to good and talked to you like you are important. The appearance of the hotel need work broken tile, broken counter top, elevator smelled like pot and so did the hall. In the hotel room the bathroom sink was craked but functional and the bathtub was dripping. The room over all was clean but had a weird smell to it.
Business response:
Dear Guest, Thank you for sharing your thoughts. We appreciate your recognition of the positive interactions with our team members, as we always strive to ensure our guests feel valued. However, we sincerely apologize for your concerns regarding the property's condition. Your feedback on the maintenance issues and overall atmosphere is essential, and we are actively addressing them. We also regret the experience you had with the conditions in the elevator and hallway. Rest assured, we are committed to improving these areas. ... read more
It was good
Business response:
Dear Willontae, We appreciate you sharing your thoughts on Extended Stay America. It's great to know you had a pleasant stay. Our team is committed to a welcoming experience, and your feedback is genuinely valued. We look forward to welcoming you back for an even more enjoyable visit!Sincerely,Hotel Management
Stay was ok. The property needs upgrading, but the room was what we needed for the trip clean and came with a kitchen. Staff was pleasant and provided us with what we needed while we were there.
Business response:
Dear Lesa, Thank you for taking the time to provide feedback about your stay at Extended Stay America. We're pleased that the room met your needs and that our team was helpful throughout your stay. We also appreciate your comments regarding property upgrades and are actively working on enhancing the guest experience. We hope to welcome you back for an even more enjoyable visit in the future.Sincerely,Hotel Management
Great location
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,402 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.