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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location needs to put some money into upgrading the property. So many things from previous stays that caused damage that need to be fixed. Start with paint!
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you staying with us and value your perspective. We sincerely apologize that the overall condition did not meet your expectations, as we understand how important a well-maintained and refreshed environment is to a comfortable visit. Your comments have been noted and will be reviewed with our team as we continue working to improve our accommodations. We truly appreciate your input and hope to have the opportunity to welcome you back for a more upda... read more
The room and hotel as a whole needs a remodel or revamp. Start with paint. So many things that need an upgrade.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you staying with us and value your perspective. We sincerely apologize that the condition of the property did not meet your expectations, as we understand how important a refreshed and well-maintained environment is to a comfortable stay. Your comments are important and will be reviewed with our team as we continue working to enhance our accommodations. We truly appreciate your input and hope to have the opportunity to welcome you back for a more... read more
Some mold in bathroom above shower/tub. Recent paint in room not finished. Saw garbage overflowing for a couple days in stairway exit, was removed on 3rd day
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely regret that certain aspects of the room and the surrounding areas did not meet expectations, and we apologize for the inconvenience this may have caused. Maintaining a clean, well-presented environment is very important to us, and we are sorry that this was not fully reflected during your visit. Your observations are valuable and will be shared with our team so that the appropriate attention can be given to these matters... read more
24 hour coffee neded
Clean and nice
Business response:
Dear Guest, Thank you for sharing your generous comments regarding your time at Extended Stay America. It's great to know you loved everything about our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay, and appreciate you recognizing our efforts! We look forward to welcoming you back for another stay and wish you all the best with your travels. Sincerely, Hotel Management
Room was nice big clean. Most the staff was.rude like you was bothering them.
Business response:
Dear Guest, We are glad to hear you enjoyed the spacious and well-kept accommodations during your stay. At the same time, we are sorry that some of your interactions with our team did not feel as welcoming as they should have. Providing friendly and attentive service is very important to us. Thank you for sharing your experience and for choosing Extended Stay America. We hope to have the chance to welcome you back for an even better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,512 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.