Extended Stay America - Cleveland - Brooklyn

Business response:

Dear Guest, Thank you for the kind words. It is great that you enjoyed your stay and found the place pleasant. We appreciate your visit and look forward to welcoming you again at Extended Stay America for another comfortable experience. Sincerely, Hotel Management 

Business response:

Dear April, Thank you for your feedback. We are pleased that your room met cleanliness expectations and was well-prepared. However, we regret that the bed did not provide the level of comfort you were hoping for, as a good night’s rest is an essential part of a pleasant stay. Your feedback has been shared with our team to explore ways to enhance bedding comfort for future guests. We hope to have the opportunity to welcome you back and provide a more relaxing and restorative experience. Sincerely, Hotel Management 

Business response:

Dear Lisa, Thank you for sharing your experience. We are glad you found the property to be nice and comfortable. We also recognize the importance of providing our guests with a peaceful and comfortable atmosphere, and we sincerely apologize for the disturbances during your stay. We understand how disruptive this can be, and your comments remind us that there is always room for improvement. For future visits, please feel free to reach out to our front desk if you need any assistance. We hope to welcome you back for an even mo... read more

Business response:

Dear Makayla, Thank you for your thoughtful review. We are glad to hear that your stay was clean and comfortable. The safety and security of all our guests are always our priority, and it's great that you felt safe here. However, we apologize for the delay at check-in, and we appreciate your patience. Your feedback has been shared with our housekeeping and front desk teams to help improve turnaround times and communication. We hope to welcome you back with a smoother arrival and another relaxing time at Extended Stay America... read more

Business response:

Dear Elizabeth, Thank you for your feedback. We’re glad to hear that your overall stay was good, but we’re sorry about the persistent odor in your room. A fresh and comfortable environment is essential, and we regret that this impacted your experience despite your efforts to improve it. Your comments have been shared with our housekeeping and maintenance teams to check and address the issue. We appreciate you bringing this to our attention and hope to provide a fresher, more enjoyable stay next time at Extended Stay America.... read more