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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is under construction, updating. Appearance is a little messy, . I reserved a queen room, but apon arrival and checking in and looming at another room, they tried to pass off a full sized bed for a queen, and swore to me it was a queen. Im 5'5, and my feet was at the foot of bed. I canceled and went somewhere else
Business response:
Dear Bonnie,Thank you for being our guest and for sharing your review. Renovations can sometimes create a less-than-ideal first impression, and it is unfortunate that your experience did not meet expectations. Accuracy in room assignments is important, and it is disappointing to hear about the issue with your reservation. Your feedback is appreciated and will be reviewed to ensure future guests receive the accommodations they expect.Sincerely,Hotel Management
Clean and Large room.
The Flooring was under renovation and the entrance looked in pretty rough shape. The only other problem we had was the button for getting the elevator on the third floor did not work so we had to walk down the stairs to get out.
Business response:
Dear Michael, Thank you for staying with us and for sharing your experience. We appreciate your patience and understanding during the ongoing renovations, as enhancing our property remains a priority. We regret any inconvenience caused by the temporary condition of the entrance and understand how frustrating it must have been to experience issues with the elevator button on the third floor. Your feedback is invaluable, and we will ensure our team addresses this concern promptly. Providing a smooth and comfortable stay is our... read more
Needs some work Two of of the three host were nice they treated to good and talked to you like you are important. The appearance of the hotel need work broken tile, broken counter top, elevator smelled like pot and so did the hall. In the hotel room the bathroom sink was craked but functional and the bathtub was dripping. The room over all was clean but had a weird smell to it.
Business response:
Dear Guest, Thank you for sharing your thoughts. We appreciate your recognition of the positive interactions with our team members, as we always strive to ensure our guests feel valued. However, we sincerely apologize for your concerns regarding the property's condition. Your feedback on the maintenance issues and overall atmosphere is essential, and we are actively addressing them. We also regret the experience you had with the conditions in the elevator and hallway. Rest assured, we are committed to improving these areas. ... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,431 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.