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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Like roaches in your room? Stay here. I was there with my teenager, in town for a college tour and family visit. We were booked for 2 nights. The first night was ok but there were some definite cleanliness issues, namely sticky floors in the elevator and our room. However, the 2nd night, we discovered roaches and ants in our room. We stripped the beds to find dead bugs in the mattresses as well. (Photos attached -- all those little black spots are dead roaches / roach pieces.) When I called the front desk and asked for a dif... read more
Business response:
Dear Melissa, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider... read more
Nobody at front desk, ever. Not kidding. No help getting a sparking iron replaced. Room door doesn’t lock/close. The free breakfast is a 10 year old granola bar. Yep this place is a real gem. Advice…. Sleep in your car.
Business response:
Donald, thank you for sharing your review and being our guest. We apologize for the concerns you encountered during your stay. We work hard to provide great hospitality and a well-maintained environment to our guests; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams to ensure we are well poised to serve you better in the future. We have also taken note of your comments regarding our complimentary grab-and-go breakfast offerings for any future changes. We are hopef... read more
Never checking in stole my money never use yall again f u
Worst hotel I,ve ever stayed in. The worst stay I ever had a a hotel. Room above us was noisy, heard noise all night. They or he walked like a elephant. Dropped things on floor. Very noisy. I got no sleep all night long and wife got very little. Toilet seat was ready to fall off, made out off very cheap plastic. Shower head leaked all over place til I tightened it up. Windows were dirty and unable to lock one on left side of double set.Dingy feeling while in room. Paint color is not very appealing. Pictures on web page not t... read more
Business response:
Charles, thank you for posting a review of your visit. We sincerely apologize for the housekeeping and maintenance issues you encountered in your suite. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We are also sorry for the noise disturbances you faced while here and the inconvenience this caused. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. W... read more
The place was disgusting. I would not recommend it to anyone! It smelled bad especially in the hallways. The rooms didn't smell much better. The wooden furniture in the room was chipping. They wanted to charge us $10 for services that used to be included and should have been for the amount that we paid for staying in this dive. If I wasn't already aware that everything else was sold out I would have left. I would highly recommend that Expedia removes this hotel from their list.
Business response:
Lori, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. Please know that to provide a more home-like experience for our guests, we offer weekly housekeeping services; however, these services are always available upon req... read more
Upon arriving at the hotel July 13 around midnight, my mother and I waited to check in only to be told there were no more rooms available and the employees at the desk started to laugh at the situation. Christina Jackson and her co-worker were both unprofessional while handling the situation. They told us that a housekeeper was supposed to call us and it changed to a manager who was supposed to have called us and then they asked if we had been called. I then answered them by saying that if someone had called us about there b... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,419 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.