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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HOF tour. We had a lovely stay. Clean hotel and breakfast, what more do you need.
Business response:
Dear Kimberly, Thank you for your positive feedback about Extended Stay America. We are delighted you had a lovely stay and appreciated the cleanliness and our complimentary grab-and-go breakfast. We can't wait to welcome you back soon!Sincerely,Hotel Management
Bien
Business response:
Dear Franmy, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We are thrilled that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team and hope you will revisit the next time you are in the area. Sincerely,Hotel Management
You get what you pay for So i got the room for cheap and that how you can describe the room. As soon i walked in, there was this weird smell coming from the room, stains all over the room and bathroom. Room also had a kitchen and all the appliances must be over 10 years old. Found a bug in the bathroom. Only good thing about my stay is the staff was very professional and pleasant.
This hotel was in a good area with dining options within walking distance. The room itself seemed old and dirty.
Business response:
Dear Jacob, Thank you for taking the time to share your review. We appreciate your feedback regarding the convenient location near dining options. However, we're deeply sorry about your dissatisfaction with the room. Maintaining cleanliness and comfort is paramount, and we regret falling short of your expectations. Please rest assured that your concerns will be addressed promptly. We strive to provide a superior guest experience and hope to have the opportunity to regain your trust during a future stay. Thank you for bringin... read more
We spent a few days at the property with friends. The staff was nice-- no complaints about them. The people who stayed here were a little sketchy. The refrigerator had an almost fully half gallon of milk left behind, and the elevator sounded like it was on it's last legs. (We took the stairs.) The front door to the building is a handicap accessible door-- which is great! But, it was very creaky and hard to push open manually. Meaning that we HAD to use the handicap button. (Which is probably why it's creaky.) Overall, the pl... read more
Business response:
Dear Sam, Thank you for sharing your experience. We are glad you found our staff to be friendly. However, we apologize for the issues you encountered during your stay. We take your feedback seriously and will address the concerns with the refrigerator, elevator, and front door to ensure immediate improvements. Your comfort and safety are important to us, and we appreciate you bringing these matters to our attention. We hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,376 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.