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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I loved how there was walkable bars and restaurants by the place and was peaceful and nice.
I killed 2 spiders and a centipede in my room. The Air Conditioner had a mold-like smell (no visible mold) and the floor was somewhat slippery. So, the bed easily slipped around on the floor
Business response:
Dear Jeremy,We apologize for the issues you had in your room. We regret the discomfort this has caused and impacted your visit. Please know that your safety and comfort are paramount; therefore, we are committed to improvements to ensure a safe, comfortable environment for all guests. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
The location was good.
Business response:
Dear Michael, Thank you for your feedback! We're pleased to hear you enjoyed the convenient location of Extended Stay America and hope to welcome you back for another great stay.Sincerely,Hotel Management
Its an adequate place. Good price, convenient location, lots of amenities in the area. But just a place to stay. It has an odor everywhere that never seems to go away.
Business response:
Dear Gavin, Thank you for being our guest. It is nice you were pleased with the price of the room and found the location convenient, with lots of amenities in the area.We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we are sorry for the inconvenience caused and understand your disappointment with the concerns mentioned. Please allow us to review your case and discuss the issues with our respective team for improvement. Our goal is to deliver t... read more
Convenient stay at clean & comfortable hotel
Business response:
Dear Ken, We appreciate you for choosing to stay at Extended Stay America. It's great to know you had a wonderful stay and were pleased with everything we offered, especially the location, which made a great stay. Please revisit us soon for another flawless experience. Sincerely,Hotel Management
Older hotel, now I know why the price was cheap. Room was good for the value, but I asked to use the restroom at the lobby desk, once she told me there was none she ignored me and spoke to the other employee until I stated I also needed to check in. Lobby employees do not seem very friendly or helpful. Keys also did not work when we got to the room and said it was our fault, must have put it near a cell phone??? No customer service skills whatsoever
Business response:
Dear Margaret, Thank you for being our guest. It is nice you were pleased with the price of the room. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we are sorry for the inconvenience caused and understand your disappointment with the concerns mentioned. Please allow us to review your case and discuss the issues with our respective team for improvement. Our goal is to deliver the best service of any hotel in the area. We hope you'll return to... read more
This room was not as appeared in the picture! The check in process was rough, initially the manager was rude and difficult to work with. Luckily then we got to work with another lady who was helpful. The hallway smelt really bad while going to the room. The nice part was plenty of parking and closely located to the highway. Overall wasn’t impressed and won’t be staying again.
Business response:
Dear Courtney, Thank you for sharing your feedback. We apologize for the discrepancies between the room's appearance and your expectations and for the challenges you faced during check-in. It's concerning to hear about the issues with the hallway odor, and we will address this with our team. We are pleased to know that our parking and location were to your satisfaction. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to provide a better experience in the future.... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,458 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.