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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff did the very best with what they had to work with. They had an over abundance of check outs that day and therefore, a lot of new people waiting to check in. The guy at the counter remained calm and collected and pleasant!
The walls were filthy, the chair was stained, the sink was cracked, the carpet was sticky and the room stunk. The elevator also made an odd noise like it was on its last legs.
Business response:
Dear Guest, We apologize for the disappointing experience you had during your stay. Providing a clean and comfortable environment is our priority, and we regret that we did not meet your expectations. Your feedback regarding the cleanliness issues, condition of the room amenities, and elevator noise is concerning, and we will address these immediately with our maintenance and housekeeping teams to ensure improvements are made. Please accept our sincere apologies for any inconvenience caused. We appreciate your understanding ... read more
There was a lot of transient type people hanging around the side door smoking and people hanging out in cars in the parking lot. elevator stunk as did the hallways obviously people were smoking cigarettes and weed so would not recommend this place. the only plus was that the room was clean.
Business response:
Dear Linda, Thank you for staying with us and bringing the smoke-related issues to our attention. Our hotel strictly prohibits smoking in designated areas, and we are grateful for your feedback and prompt response to address this. Your comfort and safety are our top priorities, and we apologize for any inconvenience caused by the behavior of other guests. We take your feedback seriously and will take appropriate measures to ensure a more enjoyable environment. We are delighted that your room met your cleanliness expectations... read more
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,431 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.