Extended Stay America - Cleveland - Brooklyn

Business response:

Dear Debra, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear Ericka, Thank you for your recent stay at Extended Stay America. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. While we're glad to hear that you found the room clean, we apologize that the breakfast options did not meet your expectations. Rest assured, we will review our grab-and-go offerings to ensure they are more satisfying for our guests. Additionally, we apologize for the oversight with the coffee pot and supplies. Your comments will be shared with our team for im... read more

Business response:

Thank you for being our guest! 

Business response:

Dear Felestine, We are sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we appreciate you sharing your thoughts. If there is anything specific we can do to improve; please don't hesitate to reach out to us directly. We strive to provide exceptional experiences for all our guests and hope to welcome you back for a more enjoyable stay in the future. Thank you for your feedback.Sincerely,Hotel Management 

Business response:

Thank you for being our guest 

Business response:

Thank you for being our guest! 

Business response:

Dear Ashley, Thank you for the detailed review. First and foremost, we are sorry for the inconvenience you experienced. Our team members are reviewing your feedback and sharing it with our maintenance team to check the keys and locks of the entire hotel so this kind of act will not happen again. Our front desk team is always there to help you. We will do anything to regain your trust and serve you and your husband with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your recent experience with us. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. On the positive side, we appreciate you mentioning that you enjoyed the service of our associates. We hope to have the opportunity to better your stay, ... read more