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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was in a good area with dining options within walking distance. The room itself seemed old and dirty.
Business response:
Dear Jacob, Thank you for taking the time to share your review. We appreciate your feedback regarding the convenient location near dining options. However, we're deeply sorry about your dissatisfaction with the room. Maintaining cleanliness and comfort is paramount, and we regret falling short of your expectations. Please rest assured that your concerns will be addressed promptly. We strive to provide a superior guest experience and hope to have the opportunity to regain your trust during a future stay. Thank you for bringin... read more
We spent a few days at the property with friends. The staff was nice-- no complaints about them. The people who stayed here were a little sketchy. The refrigerator had an almost fully half gallon of milk left behind, and the elevator sounded like it was on it's last legs. (We took the stairs.) The front door to the building is a handicap accessible door-- which is great! But, it was very creaky and hard to push open manually. Meaning that we HAD to use the handicap button. (Which is probably why it's creaky.) Overall, the pl... read more
Business response:
Dear Sam, Thank you for sharing your experience. We are glad you found our staff to be friendly. However, we apologize for the issues you encountered during your stay. We take your feedback seriously and will address the concerns with the refrigerator, elevator, and front door to ensure immediate improvements. Your comfort and safety are important to us, and we appreciate you bringing these matters to our attention. We hope to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Best customer service The lady at the front desk (didn’t get her name) was so awesome and accommodating to the fact that my boyfriend and I had our cat with us. And she worked with us to let us stay a little longer to make sure we could get everything out, including the cat. This place is so amazing, I wish we could live here forever.
Business response:
Dear Kimberly, We're thrilled to hear about your positive experience at Extended Stay America! It's wonderful to know that our staff went above and beyond to accommodate you and your furry friend. Your kind words mean a lot to us, and we're glad you enjoyed your stay. Thank you for being our guest, and we look forward to our next opportunity to make your visit a great one!Sincerely,Hotel Management
The elevator needs some help and there is no onsite ice maker but the rooms are clean and no weird smells, the staff was friendly. The parking lot was big and safe and the area around the property was nice with lots of businesses you may need.
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,431 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.