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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Omar, We are pleased everything went great for you during your visit to our city. It is nice knowing our fantastic location with clean and comfortable rooms made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management
Room smelled trying to hide with cleaner but still had an odor
Business response:
Dear Kyla, We appreciate your feedback and apologize for any inconvenience you experienced with the room odor. Our team strives to provide a comfortable environment, and we regret falling short of expectations. Your comments are crucial for our ongoing improvements, and we'll address this matter internally. We hope you'll consider staying with us again in the future, allowing us the opportunity to provide a more enjoyable experience.Sincerely,Hotel Management
Good price but the cleanliness was subpar, especially in the hallways. Also the room key system was down so the desk clerk had to let us back onto our room every time we left.
Business response:
Dear Joel, Thank you for reviewing your recent stay; your comments are valuable to us. We are genuinely sorry for any inconvenience caused, particularly for the issues related to our hotel's cleanliness and the problems with your room key during your stay. Rest assured, we take these matters seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for the seamless stay you deserve.Sincerely,Hotel Management
I was surprised that being in the area it's in, lots of weed smells, police presence and the room was fairly worn down. The carpet had stains, toilet was low making it hard to sit down and stand up. The staff was helpful but could tell they didn't want to be there. We had a non smoking room it still smelled. Even though it was conveniently close to restaurants, Walmart and the highway, we wouldn't stay here again.
Business response:
Dear Maria, Thank you for choosing our hotel during your recent visit to Cleveland. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us, and we regret falling short. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with... read more
The place is average and a little dirty. nothing special but a good rate. good location right off of 480 and near some restaurants
Business response:
Dear Guest, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as we continue to improve our services and facilities. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
The drawers were dirty. Key cards were not working
Business response:
Dear Scot, Thank you for taking the time to share your review with us. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance teams to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
Great service
This day was rather pleasant the manager was really nice of the front desk and was very helpful as well
Business response:
Dear Darrin, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased you had a pleasant stay. We could not be more delighted to read about the special attention you received from our front desk staff. We are fortunate to have them as a team member, and it is no surprise to see the dedicated service they demonstrated to you during your stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
the place is showing its age but clean
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,376 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.