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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately, not a very clean property. Room had standard, cheap, chipped furniture. Bed reasonably comfortable. Ample parking. One must ask for utensils and/or glassware to be provided. Refridgerator not cooling though freezer and microwave worked properly.
Business response:
Dear Fitz, Thank you for your feedback. We're glad you found the bed comfortable and appreciated the ample parking. We regret that the cleanliness and furniture did not meet your expectations. We will address the issue with the refrigerator and ensure that utensils and glassware are readily available. Your comments help us improve our services, and we hope to have the opportunity to offer a better experience in the future.Sincerely,Hotel Management
Appreciate for families It was nice for my family and I. It was clean, we liked the kitchen in the room.
A road trip stop Very accommodating even when they were almost overbooked, quiet and comfortable. Good value.
Business response:
Dear Gail, Thank you for your feedback. It's great to know you found your stay accommodating, peaceful, and comfortable. We’re glad that our efforts to provide good value made a positive impression during your road trip. Safe travels and we hope to welcome you back again!Sincerely,Hotel Management
Safe and quiet
Business response:
Dear Cameron, Thank you for sharing your experience! We're pleased to hear that you found your stay at Extended Stay America to be peaceful and secure. We look forward to welcoming you back on your next visit.Sincerely,Hotel Management
This was listed as a smoke free property, even on arrival it was posted at the front desk. Go to the room and it reeked of cigarettes, asked for a new room and was told there were no more. Had to look for a new room in the area as husband and I have allergies and I have a CPAP and cannot sleep with that smell everywhere in the room.
Business response:
Dear Amy, Thank you for sharing your experience. We understand how important a smoke-free environment is, especially with allergies and specific needs. We regret that the room did not meet these expectations and that alternative accommodations were not available. We appreciate your feedback and will review our procedures to better handle such situations in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 3.3 star rating with 2,505 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.