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Extended Stay America - Cleveland - Brooklyn
- Hotels
- Brooklyn, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
10300 Cascade Crossing, Brooklyn, OH, 44144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amazing stay. Good location. Nice rooms and very friendly staff
The property was under construction. The base boards of my room were missing and the entire thing looked unfinished. there were construction noises going on all the time. The hallways smelled of cigarette smoke and the carpets looked they had been cleaned in years. While the staff were not rude or impolite, they also gave off an impression that they did not really want to be there.
Business response:
Dear Margaret, Thank you for staying with us and for your candid review. We apologize for any inconvenience caused by our ongoing renovation. Your feedback has been instrumental in identifying areas that require attention, and we are committed to taking all necessary measures to prevent similar incidents in the future. Your satisfaction is of utmost importance to us, and we would like to extend the opportunity to provide you with exceptional hospitality, allowing you to experience our updated facilities. We hope to welcome y... read more
Dirty
Business response:
Dear Debra, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Clean room. Grab and go breakfast was not worth it It was a clean room. The view was of the roof. The grab and go breakfast was not great. Nothing but oatmeal and crunchy granola bars. The coffee pot was empty and we had to wait. There were no coffee cups and no cream.
Business response:
Dear Ericka, Thank you for your recent stay at Extended Stay America. We appreciate your feedback and apologize for the inconvenience you experienced during your stay. While we're glad to hear that you found the room clean, we apologize that the breakfast options did not meet your expectations. Rest assured, we will review our grab-and-go offerings to ensure they are more satisfying for our guests. Additionally, we apologize for the oversight with the coffee pot and supplies. Your comments will be shared with our team for im... read more
Not what I thought I would expect
Business response:
Dear Felestine, We are sorry to hear that your experience didn't meet your expectations. Your feedback is valuable to us, and we appreciate you sharing your thoughts. If there is anything specific we can do to improve; please don't hesitate to reach out to us directly. We strive to provide exceptional experiences for all our guests and hope to welcome you back for a more enjoyable stay in the future. Thank you for your feedback.Sincerely,Hotel Management
Business response:
Thank you for being our guest
Frequently asked questions about Extended Stay America - Cleveland - Brooklyn
How is Extended Stay America - Cleveland - Brooklyn rated?
Extended Stay America - Cleveland - Brooklyn has a 4.2 star rating with 1,431 reviews.
When is Extended Stay America - Cleveland - Brooklyn open?
Extended Stay America - Cleveland - Brooklyn is open now. It will close tomorrow at 12:00 a.m.