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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Go elsewhere Old and grungy. I would not stay here again. I wish I had looked for a newer hotel with a full breakfast, as the price may have been similar.
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will give us another chance so we can leave you with a much better impression on your next visit.Sincerely,Hot... read more
Third floor smell was not pleasant. Rooms could use a good update.
Business response:
Dear Melissa, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are essential, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize for any inconvenience you experienced during your stay and have shared your feedback with our housekeeping team to take quick action. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the ... read more
The area was nice and the amenities were convenient. It’s like having an apartment.
Business response:
Dear Patrick, Thank you for the fantastic feedback. It's nice to know your suite felt like your own apartment! As an extended-stay hotel, we offer more apartment-like amenities since many of our guests stay with us for weeks and appreciate the comforts of home on the road. We hope to welcome you back soon to Extended Stay America. Sincerely,Hotel Management
We really enjoyed how clean and friendly the staff was.
Business response:
Dear Terri, Thank you for your kind review of Extended Stay America. We are thrilled you found our property nicely kept and enjoyed your room. It's wonderful to know you had a positive experience during your stay. We appreciate your loyalty and look forward to welcoming you back. Please let us know if there's anything we can do to make your next visit even more enjoyable
Older hotel.
Business response:
Dear Vanitha, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management
Business response:
Jaimarie,We are so excited that you enjoyed your stay with us! we hope to see you back in the future!
The property was overall nicely kept. Room was very nice. Will exclusively use this place in the future if I'm able to.
Business response:
Dear Vince, Thank you for your kind review of Extended Stay America. We are thrilled you found our property nicely kept and enjoyed your room. It's wonderful to know you had a positive experience during your stay. We appreciate your loyalty and look forward to welcoming you back. Please let us know if there's anything we can do to make your next visit even more enjoyable.Sincerely,Hotel Management
The establishment is very adequate and equipped, it is ok about the cleaning there were small hairs in the sink but it was ok I like the location , lots of food , stores
Business response:
Dear Margaret, Thank you for staying with Extended Stay America and leaving your feedback. We are glad you enjoyed most of your time here, and we appreciate you highlighting our convenient location close to various shopping and restaurants. It was a pleasure having you as our guest, and we hope to welcome you back soon for another seamless experience.Sincerely,Hotel Management
It was a last minute trip so we needed something reasonably priced. The check in process was smooth. The only thing was the smell of the room. It had a stale basement/attic smell, even after spraying the smell came back. Other than that nice place
Business response:
Joseph,We are so glad you enjoyed your stay with and hope to see you in the future!
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 706 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.