Extended Stay America - Cleveland - Great Northern Mall

Business response:

Dear Timothy, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to uphold, and we will address this matter with our housekeeping team immediately. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Kimberly, We appreciate your kind words about our staff's courtesy. However, we are sorry the facility did not meet your expectations. Your feedback is valuable, and we will work to ensure that our online representations accurately reflect our offerings. We apologize for any disappointment this may have caused and hope to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management 

Business response:

Dear Hickory, Thank you for choosing Extended Stay America in University Circle. We are delighted you enjoyed your stay. We strive to provide a pleasant experience for all our guests, and your positive comments make our effort worthwhile. We appreciate your positive feedback and look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Bo, Thank you for providing your feedback. We're pleased to hear that you found the bed comfortable and that the rest of the room was clean. However, we apologize for the condition of the top of the refrigerator. We will address this issue with our housekeeping team to ensure thorough cleaning in all areas of the room. Your satisfaction is important to us, and we appreciate you bringing this matter to our attention. We hope to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Management