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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had a strong funny smell to it. Unpleasant.
Business response:
Dear Mike, Thank you for sharing your feedback. We're sorry to hear that you encountered an unpleasant odor during your stay. Ensuring a fresh and comfortable environment for our guests is important to us. We appreciate your input and will work on addressing this issue. We hope to provide a more enjoyable experience on your next visit.Sincerely,Hotel Management
Definitely a no-thrills stay, with bare grab-‘n-go “breakfast” choices, but VERY CLEAN, nice staff and CAN’T BEAT THE PRICE!
Business response:
Dear Rosemary, Thank you for your feedback. We're glad you found our team pleasant and the property very clean. At Extended Stay America, we aim to offer excellent value, and we're pleased you appreciated our rates. We will continue to improve our breakfast options to enhance your future stays. We hope to welcome you back soon.Sincerely,Hotel Management
Melissa at the front desk was great
nice stay overnight
Business response:
Dear Debojyoti, Thank you for staying at Extended Stay America and for your generous review. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you again soon.Sincerely,Hotel Management
They Ran Out of Pillows! Our bed was a thin mattress wrapped in plastic. We got 3 pillows for the 2 of us that barely had any fluff. We appreciated the kitchenette area. But if the bed isn't decent, what's the point of the rest of the room? Oh, and they clearly discussed being out of pillows at the counter leaving us under the impression to be happy with what we got.
Business response:
Dear JoAnn, Thank you for staying with us and for taking the time to leave a review. We aim to provide every guest with a relaxing and rejuvenating experience, and we're disappointed that we fell short this time. Please accept our apologies. Your feedback is valuable to us as we continuously strive to improve our accommodations. We hope you will give us another chance to provide you with a much-improved experience on your next visit.Sincerely,Hotel Management
Find another place Well, it didn't start off too good trying to check in the woman wasn't very friendly and short on her words. Noise complaints went unheard, rugs need cleaning and or replaced, lamp shades dirty, housekeeping once in a 2-week period, smelled like cigarettes coming through the vents, lobby floor needs cleaning, poor continental breakfast and same thing each day, water was out all day as they changed water tanks then no hot water until the next day.
Business response:
Dear Guest, Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. Your comments about the check-in experience, cleanliness, noise issues, and breakfast variety will be shared with our team to help us improve. We apologize for the inconvenience caused by the water maintenance. We hope to have the chance to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 4.2 star rating with 764 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.