This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again So I checked in and was promptly told I couldnt park in the handicapped spot I was in because he assumed I didnt have one (I do). Making assumptions like that is pretty rude. Being 2024, I have NEVER stayed in a room that didnt have a coffee pot..well I did here. Everythi g is painted a dark beige so it was gloomy everywhere. There was NEVER anyone at the desk. Considering this was an extened stay hotel, it had no comfort at all. Glad I was there only 1 night.
Business response:
Dear Margaret, Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the experience you had with parking and the assumptions made, as well as the lack of amenities in your room. Your feedback about the atmosphere and staffing is important to us, and we will address these matters with our team. We strive to create a comfortable environment for all guests, and we appreciate your insights. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
The room was outdated and sub standard. This hotel needs an overhaul!!!
Business response:
Dear Raymond, Thank you for sharing your feedback. We apologize that your room did not meet your expectations. Our goal is to provide a comfortable and pleasant stay for all our guests. Your comments regarding the need for updates have been noted, and we are continuously working to improve our facilities. We appreciate your input and hope to welcome you back in the future.Sincerely,Hotel Management
Reasonable - Unclean, Smelly room & no maintaince Rooms were really bad state. Carpet was sticky. We got a room where bed had a socks. Really bad hote to stay
Business response:
Dear Vishal, Thank you for your feedback. We sincerely regret that your stay did not meet expectations. Cleanliness and maintenance are essential, and we apologize for the condition of your room, including the carpet and bedding. Your comments will be shared with our team to ensure immediate improvements. We appreciate you bringing these matters to our attention, and we hope to provide a better experience in the future.Sincerely,Hotel Management
I reserved a room with a Queen bed and sofa bed. The room was quite dirty, the sofa bed was horrendous and some of the chairs in the room were despicable. After thoroughly reviewing the room I went to the front desk and requested to speak with the manager. The manager came to my room with a representive from housekeeping-Rachel. Rachel was extremely disrespectful. Instead of apologizing for the condition of the room she tried to justify it by saying that she is only 1 of 2 housekeepers required to clean 40 rooms and she gets... read more
Surprised to find hotel facilities and room as dirty as these. Noisy at all times, won't stay here ever again.
Business response:
Dear Omar, Thank you for your feedback. We regret that your experience did not meet your expectations. We apologize for the cleanliness issues and the noise disturbances you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we are disappointed to learn that we fell short. Your comments will be addressed with our team to ensure improvements are made. We hope you will consider giving us another chance to offer you a better experience in the future.Sincerely,Hotel Management
The property we stayed at we had picked based off of ratings and pictures due to never being to the state before. The pictures showed a clean well-maintained hotel, and had a four star rating, but it did not deserve for stars. The room we stayed in, smelled absolutely horrible and had dirty sheets when we got there. When going back and reviewing the photos, it was found that the pictures were from three of their hotels in the same area, And sadly with the same exact name when looking it up. They picked out the best photos fr... read more
Business response:
Dear Miranda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.