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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pick a different hotel Sketchy people all around the hotel smoking and just hanging around. The walls were painfully thin and we were awake all night because the person above us was literally walking around all night. The beds felt like plastic toddler mattresses. The bathroom must have had a long standing leak because it felt like the floor was going to give when you walked on it. Water never got hot, only luke warm. The key to the room worked sometimes and not others. No dishes, silverware or anything you would need to use... read more
Business response:
Dear Laura, Thank you for providing your detailed feedback. We regret that your stay did not meet your expectations and that you encountered several challenges during your visit. Your concerns about the environment, room condition, and amenities are important to us, and we will be reviewing them with our team to address these issues. We appreciate your insights and apologize for the inconvenience you experienced.Sincerely,Hotel Management
Could not stay So they don’t let leave the review I want so no I would not recommend this hotel. I was not able to check in and they would not refund my money.
Business response:
Dear Taniesha, Thank you for sharing your experience. We regret to hear about the issues you encountered with your reservation and the frustration this caused. It’s important to us that our guests have a smooth and satisfactory experience, and your feedback will be reviewed with our team to ensure better handling of similar situations in the future. Please get in touch with management to get a refund. We apologize for the inconvenience you faced.Sincerely,Hotel Management
The hotel had a strong smell of dirtiness, the room didn’t have the AC on and it smelled of musk and being closed for too long. There was also a random sock on one of the beds.
Business response:
Dear Sandra, We sincerely apologize for the issues you encountered during your stay. It's concerning to hear about the condition of the room, and we understand how this impacted your experience. Our team is committed to maintaining a high standard of cleanliness and comfort, and we will be addressing these concerns to ensure they do not happen again. Your feedback is invaluable as we strive to improve.Sincerely,Hotel Management
The hallway and room smell curry or something weird.
Business response:
Dear Kok, Thank you for bringing this to our attention. We apologize for the odor you encountered during your stay. We understand how important a fresh and comfortable environment is, and we will be addressing this matter with our team to ensure a more pleasant experience for all our guests. Your feedback is valuable to us, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
Area was very run down. They booked me a room, but waited until I arrived to tell me that they are overbooked with no available room for me
Business response:
Dear Mohamed, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.