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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Area was very run down. They booked me a room, but waited until I arrived to tell me that they are overbooked with no available room for me
Business response:
Dear Mohamed, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
signed in the room was broken , couldn’t sleep on it . They do not clean the room at all , if you want it clean you need to pay for it . I asked for an extra pillow , and they said there are no extra pillow. The room had a terrible smell
Business response:
Dear ARIE, Thank you for your feedback. We apologize for the issues you encountered during your stay. It’s disappointing to hear about the condition of your room and the difficulties with the bed and cleanliness. We also regret the lack of an additional pillow and the unpleasant odor. Our team will address your concerns to improve our services. We appreciate your input and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Very unkempt with food on the walls, stained carpets and an overall low cleanliness feel to it.
Business response:
Dear William, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues you encountered during your stay. It is disappointing to hear that the condition of your accommodations did not meet your expectations. We understand the importance of a clean environment and appreciate your feedback, as it allows us to identify areas needing improvement. Your comments will be addressed with our team to ensure that higher standards are upheld. We hope for the opportunity to provide you with a much better ex... read more
The fire alarm went off twice in the middle of the night 557am and another time after
Business response:
Dear Darren, Thank you for bringing this matter to our attention. We sincerely apologize for the disturbances caused by the fire alarm during your stay. We understand how disruptive and concerning this must have been, especially at such late hours. Your safety and comfort are our top priorities, and we are currently reviewing the situation to ensure it is addressed promptly. We appreciate your understanding and hope to provide you with a more restful experience in the future.Sincerely,Hotel Management
All the furniture in the room was broken. Toilet and stove was so dirty. Don’t book this hotel. Staff is very rude and never tries to help for any issues.
Business response:
Dear Sunny, Thank you for your feedback. We are truly sorry to hear about the issues you experienced during your stay, particularly regarding the condition of the furniture and the cleanliness of the toilet and stove. We also regret that the service you received did not meet your expectations. Your comments are invaluable, and we will address these matters with our team to ensure necessary improvements are made. We appreciate you bringing this to our attention and hope to have the chance to provide you with a much more posit... read more
Terrible Musty Smell The room had a horrible musty smell that made all of our luggage and clothes smell like it. We bought and sprayed Febreeze just to be able to sleep. We also had a leaky air conditioner unit that made the carpeting wet, which we reported to the staff, who gave us a towel to put on the floor near it. Guests were hanging out in the parking lot in the late evening, which made us uncomfortable. Not staying there again.
Business response:
Dear Kristine, We apologize for the inconvenience you experienced during your stay. Your feedback about the room odor, air conditioner, and parking lot concerns is essential to us and will be addressed with our team. We're sorry these issues affected your comfort and appreciate you bringing them to our attention. Thank you for sharing your experience, and we hope to improve in the future.Sincerely,Hotel Management
This was nothing like other extended stays I have been to, the property is a bit beat, the room was supposed to have a sofabed, the one it had was broken and missing a mattress, mo cleaning went through, was supposed to have breakfast included but we never used it as it wasn’t clearly located or designated so we never bothered with it.
Business response:
Dear HICHAM, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. It isn't very pleasant to hear that the room amenities and overall condition of the property did not meet your expectations. We will address the issues you mentioned, including the sofabed and breakfast area, to ensure improvements are made. Your comments are valuable to us, and we appreciate your insights. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.