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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved a room with a Queen bed and sofa bed. The room was quite dirty, the sofa bed was horrendous and some of the chairs in the room were despicable. After thoroughly reviewing the room I went to the front desk and requested to speak with the manager. The manager came to my room with a representive from housekeeping-Rachel. Rachel was extremely disrespectful. Instead of apologizing for the condition of the room she tried to justify it by saying that she is only 1 of 2 housekeepers required to clean 40 rooms and she gets... read more
Surprised to find hotel facilities and room as dirty as these. Noisy at all times, won't stay here ever again.
Business response:
Dear Omar, Thank you for your feedback. We regret that your experience did not meet your expectations. We apologize for the cleanliness issues and the noise disturbances you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we are disappointed to learn that we fell short. Your comments will be addressed with our team to ensure improvements are made. We hope you will consider giving us another chance to offer you a better experience in the future.Sincerely,Hotel Management
The property we stayed at we had picked based off of ratings and pictures due to never being to the state before. The pictures showed a clean well-maintained hotel, and had a four star rating, but it did not deserve for stars. The room we stayed in, smelled absolutely horrible and had dirty sheets when we got there. When going back and reviewing the photos, it was found that the pictures were from three of their hotels in the same area, And sadly with the same exact name when looking it up. They picked out the best photos fr... read more
Business response:
Dear Miranda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Dirty and bad service
Business response:
Dear Elena, We deeply regret to learn about your unsatisfactory experience during your recent stay. Providing a clean and hospitable environment is paramount to us, and it's disheartening to hear that we fell short of your expectations. Your feedback concerning the cleanliness and service is taken seriously, and we assure you that appropriate measures will be taken to address these concerns with our team. We strive to deliver exceptional service and maintain high cleanliness standards at all times. We sincerely apologize for... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.