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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It seems that old and dirty is synonymous...disgusting and disappointing
Business response:
Dear SILVIA ARABELLA, We sincerely apologize for the condition of your room. Your experience does not reflect the standards we strive to maintain. Cleanliness and comfort are our top priorities, and we are sorry we fell short during your stay. Your feedback is invaluable, and we are taking immediate steps to address these concerns. We hope to improve your impression in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
The only thing positive about this stay was the room was relatively clean. For an extended stay suite nothing was included with this room. No coffeemaker, dishes, hair dryer, etc. We had to go down everyday and ask for bath linens and there was an extra charge for service to bring them to you and to empty trash. The staff was not friendly or accommodating in any way. Laundry facilities were adequate however each load was $3.00 which in my opinion is on the high side. The fitness center consisted of three machines and no fan ... read more
Business response:
Dear Ramona Lynn, We apologize for the inconvenience you experienced during your stay. We regret that the amenities and services did not meet your expectations. Your feedback is valuable, and we will use it to improve our offerings. We apologize for any lapses in service from our staff and will share this internally. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Disgusting.
Business response:
Dear Keith, Thank you for being our guest and sharing valuable feedback. We apologize for the unsatisfactory experience you had during your stay. Your feedback is concerning, and we take it seriously. Please know that cleanliness and guest satisfaction are our top priorities. Your comfort is important to us, and we regret falling short of your expectations. We hope you reconsider staying with us in the future, allowing us the opportunity to provide you with a significantly improved experience. Sincerely,Hotel Management
nice comfortable my problem was with expedia
Business response:
Dear Kimberly, Thank you for your kind words about our hotel. We are delighted to know that you had a pleasant stay with us. We are particularly glad your room provided all the comforts you expected. However, we apologize for any issues you encountered with your booking experience. We appreciate your understanding and hope you will give us another chance to welcome you back in the near future.Sincerely,Hotel Management
Would give zero stars if I could. Our room wasn’t ready by 3pm. Couldn’t get in until almost an hr later. The room was huge for the price we paid, however, after finally getting settled in and unpacking (we’re moving from out of town) we realized my son had BED BUG bites all over his shoulder and FOUND THE BED BUGS still crawling on his shirt after only laying in the bed for 10 min. Called the front desk and was told that we had 2 leave 2 avoid spreading their BED BUGS to another room. If that wasn’t enough, it was already a... read more
Business response:
Dear Michele, Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience and distress you experienced during yourstay. Please be assured that we will investigate the matter and take appropriate measures to address it. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management
Carpets were super stained and the bathroom had stains all over it
Business response:
Dear Mariah, Thank you for being our guest. We apologize for any inconvenience caused by the condition of the carpets and bathroom during your stay. Your feedback is valuable, and we will address these cleanliness issues with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
No sleep I never fill these out but this time I will. First room assigned to us - door could not be opened (key worked, door stuck, safety issue?), second room assigned - smelled horrible of cat urine. Third room- horrible chemical smell but took it. The worse part of this room was the beds. We stayed 3 nights and I never slept. The plastic on the mattresses was abolutely a nightmare and this is coming from someone who sleeps on the ground in a tent. Everytime you moved it was so loud. Everytime anyone in the room moved the ... read more
Business response:
Dear Tiera, We sincerely apologize for the oversights in preparing your room upon arrival and for not meeting your expectations regarding the room and bedding. Rest assured, we're taking immediate steps to enhance our standards for future guests. Furthermore, cleanliness and comfort are paramount to us, and we regret failing to make a positive impression during your visit. We are committed to promptly addressing these issues with our team to prevent recurrence. We hope to provide you with a much-improved experience in the fu... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.