This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very ugly and dirty
Business response:
Dear Judith, We apologize for your disappointment with the cleanliness and appearance of our facilities. Maintaining a clean and inviting environment is essential, and we regret that we did not meet your expectations on this occasion. Your feedback is valuable, and we are actively addressing the issues you raised with our housekeeping team to ensure improvements are made promptly. Thank you for bringing this to our attention.Sincerely,Hotel Management
Do Not Stay Here - Dirty and Dated Bad experience… Do not stay here!!! Dirty, Dated rooms and facility. Exterior not well kept either. Employee at front desk in the evening was not competent. Our room didn’t have a remote for the TV. Front desk said she had no idea where they were kept. Weed smell on the 1st floor. Sticky bathroom floors. Thankfully only booked for one night! Good location… but do not stay here. Pictures on line are misleading given cleanliness and condition.
Business response:
Dear Philip, We sincerely apologize for your disappointing stay. We take your concerns about the room's cleanliness, the facility's condition, and the service from our staff seriously. We will share this feedback with our team to address these issues and make necessary improvements. We regret any inconvenience you encountered and appreciate your comments. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Every time you approached the front desk, the employee was on the other side of the wall. Once she was having a personal telephone conversation. I had to knock on the counter to get her attention each time. The first thing I did was check the beds when I entered the room. One bed clearly had not been changed. The sheets had A LOT of visible black hair. And I mean A LOT. I called the front desk for a sheet change after rooting for the number as there was no phone in the room. I asked for a sheet change saying there was hair a... read more
Business response:
hi we are extremely sorry for not keeping up your expectation , please ask Expedia for refund and we will approve the full refund.
Mi habitacion tenia un futon que estaba horrible lleno de mancgas. No nos dieron sabanas adicionales, tuvimos que comprar sabanas. La habitacion tenia un olor horrible que tuvimos que pedir otra habitacion. No hay piscina y dice que hay desayuno pero solo hay una cafetera con muffins. Muy mala experiencia
Business response:
Dear Carmen, Thank you for being our guest and sharing your review. We apologize for the inconvenience and discomfort you experienced during your stay. Your feedback is invaluable to us, and we regret not meeting your expectations regarding the condition of the futon, the availability of extra sheets, and the unpleasant smell in your room. We will address this with the respective team for improvement. Additionally, we understand your disappointment regarding our breakfast offerings and the absence of a pool. We will certainl... read more
Terrible It was terrible. The first room we got smelt like cat pee and the second room smelt like old cigarettes. It was not clean at all and very disappointing. Will never go back.
Business response:
Dear Morgan, Thank you for taking the time to share your review. We are truly sorry to hear about your disappointing experience during your stay. The conditions you described are unacceptable and do not meet our standards of cleanliness and comfort. Please accept our sincerest apologies for the inconvenience you faced with the room odor and cleanliness issues. Rest assured, we will address these concerns immediately to prevent recurrence. Your feedback is invaluable, and we hope to have the opportunity to regain your trust i... read more
It seems that old and dirty is synonymous...disgusting and disappointing
Business response:
Dear SILVIA ARABELLA, We sincerely apologize for the condition of your room. Your experience does not reflect the standards we strive to maintain. Cleanliness and comfort are our top priorities, and we are sorry we fell short during your stay. Your feedback is invaluable, and we are taking immediate steps to address these concerns. We hope to improve your impression in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
The only thing positive about this stay was the room was relatively clean. For an extended stay suite nothing was included with this room. No coffeemaker, dishes, hair dryer, etc. We had to go down everyday and ask for bath linens and there was an extra charge for service to bring them to you and to empty trash. The staff was not friendly or accommodating in any way. Laundry facilities were adequate however each load was $3.00 which in my opinion is on the high side. The fitness center consisted of three machines and no fan ... read more
Business response:
Dear Ramona Lynn, We apologize for the inconvenience you experienced during your stay. We regret that the amenities and services did not meet your expectations. Your feedback is valuable, and we will use it to improve our offerings. We apologize for any lapses in service from our staff and will share this internally. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.