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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Last time I will stay there
Business response:
Dear Jose, Thank you for being our guest and providing your feedback. Please accept our sincere apologies for falling short of your expectations. Our goal is to provide every guest with a seamless and comfortable stay, and we are sorry if this was not your experience. We hope you will give us another chance to welcome you back and prove that we truly value your satisfaction.Sincerely,Hotel Management
I have stayed at several extended stay type hotels and this one was on the lower end. First impression during check in, the person checking me in was nice and helpful, but she was unkempt and certainly not dressed for the job. It gave me an uneasy feeling as to what we might experience during our stay. I do have to say that the room was clean, no issues there. There were zero extras in the room, I even had to ask for an extra roll of toilet paper. There was a pull out couch, but no linens for it. The furniture was clean, but... read more
Business response:
Dear Audra, Thank you for taking the time to write a review of your stay. We're pleased that our check-in process was satisfactory and that the room cleanliness met your expectations. However, we apologize for any concerns regarding the appearance of our staff and the lack of amenities in your room. Your comments regarding safety are taken seriously, and we will address this with our team to ensure all guests feel secure during their stay. We regret that we fell short of meeting your expectations and hope to have the opportu... read more
The hotel is about a one and a half stars
Business response:
Dear Jessica, Thank you for the review. We appreciate your feedback and regret that your experience did not meet your expectations. We continuously strive to improve our services and facilities to serve our guests better. Your input is valuable to us, and we hope to have the opportunity to exceed your expectations on a future visit. Sincerely,Hotel Management
The hotel is out of date back in 70s, cleanliness of kitchen, cabinets were not clean, microwave was filthy, water spicket handle was glued or something, tough to lift up. Filthy carpet. Plug Ins didnt work, no USB ports available. Pot holes in black top, landscaping rocks scattered in parking lot. Over all nasty. Only good thing was your nice staff.
Business response:
Dear Helen, Thank you for choosing us and writing a review of your visit. We appreciate your kind words about our staff and are glad they provided a positive aspect to your stay. However, we sincerely apologize for not meeting your expectations with our property conditions and for any inconvenience caused by the cleanliness issues. Your feedback is crucial, and we will address these concerns immediately to ensure a higher standard of cleanliness and maintenance throughout the property. Feedback like yours helps us to keep wo... read more
Room smells of dog piss the white rags and towels given in room weren’t even white anymore almost brown in color stains all over carpet and walls had tiny holes in them
Business response:
Dear Monique, Thank you for staying with us and sharing your review. We sincerely apologize for the unpleasant odor and cleanliness issues in your room. This falls far below the standards we aim to uphold for our guests, and we take your feedback seriously. We will ensure immediate action is taken to address your highlighted issues, including thoroughly cleaning and maintaining a comfortable and fresh environment for all guests. Please accept our apologies for any inconvenience caused, and rest assured that we are committed ... read more
I have photos of poop on the wall wall and food left in the freezer as well as the room reeked of smoke
Business response:
Dear Michael, Thank you for choosing us and sharing your review. We sincerely apologize for the unsatisfactory condition of your room during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience or discomfort caused. Please know that we take cleanliness and guest satisfaction seriously and will address these issues immediately. Your feedback is invaluable to us, and we will take steps to ensure that similar incidents do not occur in the future. Thank you for bringing these conc... read more
The room smelled TERRIBLE. “Complimentary breakfast” was a granola bar and oatmeal packets. Beds were extremely noisy, our feet literally stuck to the floors. Couldn’t check out soon enough. Seems like this is a homeless/immigrant shelter not a hotel with paying guests.
Business response:
Dear Claire, Thank you for choosing us. We sincerely apologize for the disappointing experience you had at our establishment. Your comfort and satisfaction are paramount to us, and we regret that we fell short of meeting your expectations with the cleanliness and breakfast offerings and any inconvenience caused by the noise. We are actively addressing your issues, including the cleanliness and amenities provided. Please know that your feedback is invaluable, and we are committed to making necessary improvements to ensure a m... read more
Crack head running around kids running all night in hallways kids knocking and running on my door
Business response:
Dear Pablo, Thank you for sharing your feedback with us. We sincerely apologize for the disturbance caused by other guests during your stay. Your comfort and safety are our top priorities, and we regret any inconvenience caused by disruptive behavior. We take such incidents seriously and have measures in place to address them promptly. Please know that we are committed to ensuring a peaceful environment for all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant e... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.