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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting.
Business response:
Dear Keith, Thank you for being our guest and sharing valuable feedback. We apologize for the unsatisfactory experience you had during your stay. Your feedback is concerning, and we take it seriously. Please know that cleanliness and guest satisfaction are our top priorities. Your comfort is important to us, and we regret falling short of your expectations. We hope you reconsider staying with us in the future, allowing us the opportunity to provide you with a significantly improved experience. Sincerely,Hotel Management
nice comfortable my problem was with expedia
Business response:
Dear Kimberly, Thank you for your kind words about our hotel. We are delighted to know that you had a pleasant stay with us. We are particularly glad your room provided all the comforts you expected. However, we apologize for any issues you encountered with your booking experience. We appreciate your understanding and hope you will give us another chance to welcome you back in the near future.Sincerely,Hotel Management
Would give zero stars if I could. Our room wasn’t ready by 3pm. Couldn’t get in until almost an hr later. The room was huge for the price we paid, however, after finally getting settled in and unpacking (we’re moving from out of town) we realized my son had BED BUG bites all over his shoulder and FOUND THE BED BUGS still crawling on his shirt after only laying in the bed for 10 min. Called the front desk and was told that we had 2 leave 2 avoid spreading their BED BUGS to another room. If that wasn’t enough, it was already a... read more
Business response:
Dear Michele, Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience and distress you experienced during yourstay. Please be assured that we will investigate the matter and take appropriate measures to address it. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management
Carpets were super stained and the bathroom had stains all over it
Business response:
Dear Mariah, Thank you for being our guest. We apologize for any inconvenience caused by the condition of the carpets and bathroom during your stay. Your feedback is valuable, and we will address these cleanliness issues with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
No sleep I never fill these out but this time I will. First room assigned to us - door could not be opened (key worked, door stuck, safety issue?), second room assigned - smelled horrible of cat urine. Third room- horrible chemical smell but took it. The worse part of this room was the beds. We stayed 3 nights and I never slept. The plastic on the mattresses was abolutely a nightmare and this is coming from someone who sleeps on the ground in a tent. Everytime you moved it was so loud. Everytime anyone in the room moved the ... read more
Business response:
Dear Tiera, We sincerely apologize for the oversights in preparing your room upon arrival and for not meeting your expectations regarding the room and bedding. Rest assured, we're taking immediate steps to enhance our standards for future guests. Furthermore, cleanliness and comfort are paramount to us, and we regret failing to make a positive impression during your visit. We are committed to promptly addressing these issues with our team to prevent recurrence. We hope to provide you with a much-improved experience in the fu... read more
Last time I will stay there
Business response:
Dear Jose, Thank you for being our guest and providing your feedback. Please accept our sincere apologies for falling short of your expectations. Our goal is to provide every guest with a seamless and comfortable stay, and we are sorry if this was not your experience. We hope you will give us another chance to welcome you back and prove that we truly value your satisfaction.Sincerely,Hotel Management
I have stayed at several extended stay type hotels and this one was on the lower end. First impression during check in, the person checking me in was nice and helpful, but she was unkempt and certainly not dressed for the job. It gave me an uneasy feeling as to what we might experience during our stay. I do have to say that the room was clean, no issues there. There were zero extras in the room, I even had to ask for an extra roll of toilet paper. There was a pull out couch, but no linens for it. The furniture was clean, but... read more
Business response:
Dear Audra, Thank you for taking the time to write a review of your stay. We're pleased that our check-in process was satisfactory and that the room cleanliness met your expectations. However, we apologize for any concerns regarding the appearance of our staff and the lack of amenities in your room. Your comments regarding safety are taken seriously, and we will address this with our team to ensure all guests feel secure during their stay. We regret that we fell short of meeting your expectations and hope to have the opportu... read more
The hotel is about a one and a half stars
Business response:
Dear Jessica, Thank you for the review. We appreciate your feedback and regret that your experience did not meet your expectations. We continuously strive to improve our services and facilities to serve our guests better. Your input is valuable to us, and we hope to have the opportunity to exceed your expectations on a future visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.