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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is out of date back in 70s, cleanliness of kitchen, cabinets were not clean, microwave was filthy, water spicket handle was glued or something, tough to lift up. Filthy carpet. Plug Ins didnt work, no USB ports available. Pot holes in black top, landscaping rocks scattered in parking lot. Over all nasty. Only good thing was your nice staff.
Business response:
Dear Helen, Thank you for choosing us and writing a review of your visit. We appreciate your kind words about our staff and are glad they provided a positive aspect to your stay. However, we sincerely apologize for not meeting your expectations with our property conditions and for any inconvenience caused by the cleanliness issues. Your feedback is crucial, and we will address these concerns immediately to ensure a higher standard of cleanliness and maintenance throughout the property. Feedback like yours helps us to keep wo... read more
Room smells of dog piss the white rags and towels given in room weren’t even white anymore almost brown in color stains all over carpet and walls had tiny holes in them
Business response:
Dear Monique, Thank you for staying with us and sharing your review. We sincerely apologize for the unpleasant odor and cleanliness issues in your room. This falls far below the standards we aim to uphold for our guests, and we take your feedback seriously. We will ensure immediate action is taken to address your highlighted issues, including thoroughly cleaning and maintaining a comfortable and fresh environment for all guests. Please accept our apologies for any inconvenience caused, and rest assured that we are committed ... read more
I have photos of poop on the wall wall and food left in the freezer as well as the room reeked of smoke
Business response:
Dear Michael, Thank you for choosing us and sharing your review. We sincerely apologize for the unsatisfactory condition of your room during your stay. Your experience is not reflective of our standards, and we deeply regret any inconvenience or discomfort caused. Please know that we take cleanliness and guest satisfaction seriously and will address these issues immediately. Your feedback is invaluable to us, and we will take steps to ensure that similar incidents do not occur in the future. Thank you for bringing these conc... read more
The room smelled TERRIBLE. “Complimentary breakfast” was a granola bar and oatmeal packets. Beds were extremely noisy, our feet literally stuck to the floors. Couldn’t check out soon enough. Seems like this is a homeless/immigrant shelter not a hotel with paying guests.
Business response:
Dear Claire, Thank you for choosing us. We sincerely apologize for the disappointing experience you had at our establishment. Your comfort and satisfaction are paramount to us, and we regret that we fell short of meeting your expectations with the cleanliness and breakfast offerings and any inconvenience caused by the noise. We are actively addressing your issues, including the cleanliness and amenities provided. Please know that your feedback is invaluable, and we are committed to making necessary improvements to ensure a m... read more
Crack head running around kids running all night in hallways kids knocking and running on my door
Business response:
Dear Pablo, Thank you for sharing your feedback with us. We sincerely apologize for the disturbance caused by other guests during your stay. Your comfort and safety are our top priorities, and we regret any inconvenience caused by disruptive behavior. We take such incidents seriously and have measures in place to address them promptly. Please know that we are committed to ensuring a peaceful environment for all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more pleasant e... read more
The tv has few channels, AC went on and off, room smelled cigarette and wasn't clean properly towel was to tiny in the toiletries not enough plus the "breakfast" was so poor just coffee instant oatmeal bag, cereal bar ,muffins I'm ashamed.
Business response:
Dear Clarivette Rodriguez, Thank you for sharing your feedback with us. We apologize for the multiple issues you encountered during your stay. Your feedback regarding the TV channels, AC, cleanliness, and breakfast offerings is deeply concerning. Please know that we take your comments seriously, and we will address these issues promptly with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to provide a much-improved experience for you in the future. Sincerely... read more
NA Bed was broken
Business response:
Dear James, Thank you very much for posting a review of your stay. We apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
First off the front desk staff I did not get their name unfortunately but the male (blonde )and female (blonde) were remarkably kind and helpful. I truly wish they can take their hard work to a better established place. They are unfortunately misplaced. The hotel on the other hand, was not clean at all. Linen were dirty. The room spelled like weed and what made me check out an hour after checking in what I saw next store was a street worker leaving from the room and watching her go to the next room. I was with my family and ... read more
Business response:
Dear Jihad, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.