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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The tv has few channels, AC went on and off, room smelled cigarette and wasn't clean properly towel was to tiny in the toiletries not enough plus the "breakfast" was so poor just coffee instant oatmeal bag, cereal bar ,muffins I'm ashamed.
Business response:
Dear Clarivette Rodriguez, Thank you for sharing your feedback with us. We apologize for the multiple issues you encountered during your stay. Your feedback regarding the TV channels, AC, cleanliness, and breakfast offerings is deeply concerning. Please know that we take your comments seriously, and we will address these issues promptly with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to provide a much-improved experience for you in the future. Sincerely... read more
NA Bed was broken
Business response:
Dear James, Thank you very much for posting a review of your stay. We apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management
First off the front desk staff I did not get their name unfortunately but the male (blonde )and female (blonde) were remarkably kind and helpful. I truly wish they can take their hard work to a better established place. They are unfortunately misplaced. The hotel on the other hand, was not clean at all. Linen were dirty. The room spelled like weed and what made me check out an hour after checking in what I saw next store was a street worker leaving from the room and watching her go to the next room. I was with my family and ... read more
Business response:
Dear Jihad, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Finances I did not get to check in due to all the rooms being used! They still took my money and did not work with this app to refund my money thanks!..
Business response:
Dear Devin, Thank you for your review of our hotel. We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Please allow us to look into the matter further to understand what went wrong. Meanwhile, to receive the best possible assistance, we recommend reaching out to the hotel as soon as possible with any additional queries or concerns. We will be more than happy to help you out. Thank you for brin... read more
There was a roach in the room not enough pillows for four guests. I left the next day and brought Ike’s at the Holiday Inn. I will never book another room at this establishment again
Business response:
Dear Cesar, Thank you for leaving us a review. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We are hopeful for another opportunity to welcome you back for the flawless... read more
Dirty
Business response:
Dear Peter, Thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank y... read more
Entire floor smelled like smoke. Room smelled just as bad. Property claims to be “non smoking” but the entire building smelled awful
Business response:
Dear Brendon, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Booked on Expedia. Came to property to check in and said the manager forgot to take it off. They were overbooked and had no room for us.
Business response:
Dear Januery, We apologize for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.