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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property charged my card after expedia already paid them!
Business response:
Dear Robert, Thank you for bringing this to our attention. We apologize for any confusion regarding your payment. Our team strives to ensure smooth transactions, and we appreciate your patience. We are currently reviewing your account to investigate further. Expedia has confirmed they will issue a refund. However, if you do not receive it, please reach out to us at the hotel directly, and we will ensure the matter is resolved. We value your feedback and hope to regain your trust for future stays.Sincerely,Hotel Management
You get what you pay for. Whole place has a musty possibly weed smell. Room was large but nothing seemed to be very clean. Worked for a one night stay but would not go back.
Business response:
Dear Cory, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you encountered during your recent stay. Please know that cleanliness and maintaining a fresh atmosphere are our top priorities. We will address your concerns with our housekeeping team to ensure that such issues are promptly rectified. We understand your disappointment and regret any inconvenience caused. Should your travels bring you back to the area, we welcome the opportunity to regain your trust and provide... read more
The property was ghetto and room smelled like urine the front desk works were very distasteful and the cleaning services were high on meth or something
Business response:
Dear Verdi, We regret that your experience did not align with the standards we aim to uphold. Your comments regarding the condition of our property and interactions with our staff are concerning, and we apologize for any discomfort or inconvenience caused. Maintaining a clean and welcoming environment for all our guests is a top priority, and we take your feedback seriously. Rest assured, we will address these issues with our relevant teams to ensure such incidents do not recur. Please accept our sincerest apologies for fall... read more
The room was not clean at all. The floors haven't been washed in a year or so. Heidi was nice and helpful. The night employees were absolutely horrible. Soend the extra money and stay somewhere else.
Business response:
Dear Kayla, We apologize for the cleanliness issues you encountered during your stay. Your feedback regarding the condition of the floors is concerning, and we will address it promptly with our housekeeping team to ensure improvements are made. Guests's satisfaction is our top priority, and we are glad Heidi provided helpful service but regret any negative interactions with our night staff. Please know that this does not reflect our usual standards, and we will address your concerns internally. We understand your disappointm... read more
Business response:
sorry for inconvenience
We arrived at the hotel later at night due to my child’s volleyball tournament running late. Nobody was at the front counter when we arrived so there was a sign that said to dial “0000” from the courtesy phone if you need help. I did this and the front desk lady came pretty fast but she was rude. She made me feel like I was interrupting whatever she was doing and was a bother. Once I got snippy back she kind of backed off. But seriously, I am paying money to stay at your property, it’s late, I’m hangry and last thing I want ... read more
Business response:
Dear Brie, We sincerely apologize for the less-than-pleasant experience you encountered during your recent stay. Your comfort and satisfaction are our utmost priorities, and it is disheartening to hear that you were met with rudeness upon your arrival. Please accept our deepest apologies for any inconvenience caused by the behavior of our front desk staff. Rest assured, we will address this issue with our team to ensure such incidents are not repeated. Additionally, we regret any discomfort caused by the odors in the lobby a... read more
There is no ice machine in the hotel. When I ask the front desk, they told me I have to frizz some ice uses the refrigerator.
Business response:
Dear Ali, We apologize for any confusion regarding the absence of an ice machine. Each of our rooms is equipped with a full-size refrigerator, designed to provide guests with the convenience of keeping beverages and snacks cold without the need for an ice machine. We regret if this information was not adequately communicated and for any inconvenience. Your feedback is valuable to us, and we will ensure that our staff provides clearer explanations regarding our amenities in the future. Should you need assistance with anything... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,489 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.