Extended Stay America - Cleveland - Middleburg Heights

Sierra 

on Expedia

2 years ago

Don’t stay, bedbug infested Bedbugs. Not too long after check in I noticed I had bite marks but assumed they might be mosquito bites. Took a shower got back in bed, less than 20 minutes later more bite marks. Told front desk and the receptionist asked what I wanted her to do about it. Was told to call on Monday to speak to Manager, it’s Saturday night. Came back to room & used flashlight from my phone and recorded a bedbug on the pillow that I had been laying on. Please do not stay here, very dirty only convenience is locati... read more

Kristine 

on Expedia

2 years ago

Everywhere smells like stale smoke! Be warned that despite being a non-smoking property, everywhere we were in this hotel, including our room, reeked of stale smoke. As a result I had horrible allergy issues our entire stay and did not sleep much. If this is a concern for you, find another place. We will not return as a result. If that doesn't bother you, know that the bathroom was the nicest part of the room. The stove was gas which surprised me. The one thing that was great about this place was the helpfulness of the front... read more

Nicole 

on Expedia

2 years ago

Rooms were not clean. Hotel smelled of cigarette smoke. Stained furniture. Deteriorated patio furniture. No grab and go breakfast availability. No coffee refilled. Dogs Barking. Horrible. 

Jeffrey 

on Expedia

2 years ago

My stay turned to bad when the room that I stayed in ran out of toilet paper. I was told to either use tissues or go get my own. At 2:45am is not the greatest time to go find toilet paper. the next day just the front desk representative gave a half hearted apology and said the shipment just didn't arrive. 

Crystal 

on Expedia

2 years ago

The facility was supposed to non-smoking however, as soon as I stepped off the elevator onto the second floor, that’s all you could smell. I had to roll up a towel and block the door to try to keep the smell out of my room. I am a travel nurse and I was there for work, and I was afraid my scrubs were going to smell like cigarettes because of how much the place smelled. The noise level was unbearable.