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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and smelled terrible in every hallway and in the room. Guests smoking weed and doing other questionable things. They need to either raise the prices or bulldoze the building.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the cleanliness issues you encountered. We have shared your feedback with the housekeeping team to be more diligent in their efforts going forward so we can improve our guest experience. Also, we regret the inconvenience caused due to the other guests on the property. We value your business and hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
They check me out without letting me know. My flights was for later I wanted to have a late check out.
Business response:
Thank you for sharing your feedback. We are disappointed to see your rating and regret the inconvenience you had with regard to check-out. We will review your comments with our front office team. We hope to serve you again. Sincerely, Hotel Management
Last trip I stay often at extended stay in order to take my school tests in peace. The inside is awesome, and the staff is friendly and professional. However, the outside has no surveillance cameras and it is not safe. My friend, who is a contractor had his van broken into and they tried to steal it. Much to my chagrin, no cameras are on property!
Business response:
Lisa, thank you for your loyalty to our brand and for sharing your concern with us. Although you liked our friendly associates, we regret to learn that your friend experienced vandalism to his property. Our security team has been working closely with local authorities to investigate and prevent incidents of this nature. We value your feedback and assure you we are always looking for ways to improve. We apologize for what transpired and will share your message appropriately as we are committed to enhancing our services on all... read more
Me and my husband were almost robbed in our room. We had to call the police from our room twice we moved rooms twice called the front desk and had no help.i had a mental break down and went to the hospital till the next day.my husband was so upset he argued with the hotel and got arrested. He just did 25 days in county jail and was released with no charge.. it was The worse stay ever. We will never stay there again.. we lost our money we paid and my husband lost his job,and with the pandemic I doubt he'll find one soon. We a... read more
Business response:
Jasmin, thank you for the review. We apologize for any negative experience related to your recent visit. We are passionate about providing excellent service; therefore, we are grateful for our guests’ feedback as we continually strive to improve our services. We will share your message appropriately. Meantime, please reach out to our front desk if you have any queries or concerns. Sincerely, Hotel Management
Gross Bugs. Basically paid them to clean the room I stayed in.:had I been in a better frame of mind I would have split immediately. I havent seen worse hotels .
Business response:
Summer, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and that our housekeeping service was not up to par. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Once again, we are sorry and hope you will consider staying with us in the future. Sincerely, Hotel Management
Very unsatisfied Not good at all
Business response:
John, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
We apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known for on a future visit. Sincerely, Hotel Management
No go he air conditioner made so much noise that we almost left to go home at 2 am. Upon seeing our room, I said “I don’t like it here, let’s go somewhere else.” But we were already there. The grounds were dirty, cigarettes everywhere and trash. There were cops swarming the parking lot and watching the hotel from across the street, the night before we noticed what seemed like prostitution happening in the hotel. The place smelled like an apartment building, old food, cigarettes, and marijuana. I guess if it’s extended stay t... read more
Business response:
Chelsie, please accept our sincerest apologies for not living up to our typical standards. Exceptional service and well-maintained accommodations are the best we could have offered, but we are extremely sorry we fell short in this regard. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. We regret the inconvenience caused, and please consider staying with us again so we can create a much positive impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.