Extended Stay America - Cleveland - Middleburg Heights

Business response:

Thank you for your review. We sincerely apologize for the miscommunication that occurred on this particular visit, and we appreciate you being so patient and understanding while our front desk team addressed the issue. This incident has been discussed with our team so we can ensure this is not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay with us. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel... read more

Business response:

Thank you for the specific feedback about your stay. We regret not meeting your expectations with your room and apologize for the unprofessional behavior of our staff. We will share your comments with the appropriate individuals and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management