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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here! The beds are awful. It’s been remodeled looks good. Pillows were not soft and when my husband called the desk to get more and went down there she stated how she wasn’t supposed to give him anything because he wasn’t a registered guest. The room was in my name. Will never stay at one again!
Business response:
Jaimie, we appreciate your evaluation of your stay at our hotel. We apologize for the difficulties which kept you from having an excellent time. Your feedback is taken seriously, and we will use it to improve the service provided by our housekeeping team and that our brand leaders consider your suggestion for improving our breakfast selections going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
i only liked the comfort of the room. the front desk staff during the day was horrible. she had an attitude and was not nice about anything she had to say to me. i made a reservation the night before i was going to stay again and she knocked on my door telling me i had to get out because they couldnt extend my reservation because they were negative in rooms. so i will not be back to stay there nor will i ever recommend that place to anyone.
Business response:
Thank you for choosing our hotel. We are sorry for the difficulty you encountered with one of our associates during your stay. We have shared your feedback with the front desk team to discuss this incident so that this does not happen again in the future. We hope you will reconsider a future visit as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No “continental breakfast”. Bathroom sink had a yellow residue. Has a “kitchenette” but you have to check out each “amenity” such as plate, fork pot etc. from front desk.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered in your room and for the inconvenience you had due to our hotel policy. We have shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We would like to regain ... read more
Driver's license WARNING: Make sure EVERYONE in your group has their driver's license!!
Business response:
We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. Thank you for your recent stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to ... read more
Very sad stay. Very bad conditions, bed not comfy, heater was out of order, no one know until I found out 2 days later, I was very cold, the bed so uncomfortable, the blankets was so thin, I needed to have 3 blankets in ordered to keep me warmer at night, I can not sleep because the fan was very loud. Location not good because there isn’t anything near, you need to have a car in order to buy or do something.
Business response:
Linda, thank you for taking the time to share your feedback online. We apologize as your stay was impacted due to the maintenance issue. Also, we are sorry for the discomfort you had with the bedding and that you did not find our location appealing. The HVAC unit of your room is being inspected and rectified by our maintenance team. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Managemen
The staff was nice but the room had a funky smell and was dirty. The TV channels weren't that great either.
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping and maintenance team to be more diligent in their efforts so that our future guests never encounter a similar issue. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst Hotel I've ever stayed at. Arrived - wet towels on the lobby floor to absorb snow dirt coming in - looked terrible. First Room - Not clean, actually a disaster. I went back to the lobby and the front desk lady made a scene about it not being clean.... like don't freak out. Just give me another room. Second Room - hair in the tub and found some hair in my bed. At this point I was over it. I gave up. Bed and Pillows, most uncomfortable things I've ever slept on. Vending Machines - Practically empty. Services, they don't ... read more
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible Experience My experience was horrible! The shower wall had a clump of hair on it & the shower was freezing. The morning after I checked in, I pulled the covers back to make sure I had not left anything in the bed and saw food in the bed on the opposite side of where I had sleep. I wish I had taken pictures.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,947 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.