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Extended Stay America - Colorado Springs - West
- Hotels
- Colorado Springs, CO
About this business
Location details
5855 Corporate Dr., Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is great but the reservation through Expedia was not done and they were full
Housekeeping never came in. Had to ask for silverware and hair dryer which never got delivered. Barking dogs for hours one night.
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing stay you had at our hotel and regret you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We also apologize for the lack of kitchen amenities you encountered. We have shared your feedback with the appropriate team so that we can restock the items. W... read more
The reservation was made in my name, with my email, under my Expedia account, with my credit card. However, since my wife had to get the keys re-keyed since they were not working, they entered the keys under her name. So later on when I called to ask for assistance with the wifi and also to tell them my key was not working (my wife had taken a trip into town) they told me they could not give me any information because they were re-keyed under my wife's name. So I was locked out and without wifi until my wife returned. ABSOLU... read more
Business response:
Thank you for being our guest. We are sorry for the issue you faced due to our keycard and that we were unable to resolve it to your satisfaction. We are reviewing this situation with our team to ensure our future guests’ does not experience the same. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Don’t stay here! The beds are awful. It’s been remodeled looks good. Pillows were not soft and when my husband called the desk to get more and went down there she stated how she wasn’t supposed to give him anything because he wasn’t a registered guest. The room was in my name. Will never stay at one again!
Business response:
Jaimie, we appreciate your evaluation of your stay at our hotel. We apologize for the difficulties which kept you from having an excellent time. Your feedback is taken seriously, and we will use it to improve the service provided by our housekeeping team and that our brand leaders consider your suggestion for improving our breakfast selections going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
i only liked the comfort of the room. the front desk staff during the day was horrible. she had an attitude and was not nice about anything she had to say to me. i made a reservation the night before i was going to stay again and she knocked on my door telling me i had to get out because they couldnt extend my reservation because they were negative in rooms. so i will not be back to stay there nor will i ever recommend that place to anyone.
Business response:
Thank you for choosing our hotel. We are sorry for the difficulty you encountered with one of our associates during your stay. We have shared your feedback with the front desk team to discuss this incident so that this does not happen again in the future. We hope you will reconsider a future visit as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No “continental breakfast”. Bathroom sink had a yellow residue. Has a “kitchenette” but you have to check out each “amenity” such as plate, fork pot etc. from front desk.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered in your room and for the inconvenience you had due to our hotel policy. We have shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We would like to regain ... read more
Driver's license WARNING: Make sure EVERYONE in your group has their driver's license!!
Business response:
We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. Thank you for your recent stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to ... read more
Frequently asked questions about Extended Stay America - Colorado Springs - West
How is Extended Stay America - Colorado Springs - West rated?
Extended Stay America - Colorado Springs - West has a 3.9 star rating with 1,966 reviews.
When is Extended Stay America - Colorado Springs - West open?
Extended Stay America - Colorado Springs - West is open now. It will close tomorrow at 12:00 a.m.