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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like pot and cigarettes, roaches everywhere. Can’t wait to get my refund back.
Business response:
Dear James,Thank you for sharing your experience. Maintaining a clean and comfortable environment is always a priority, and feedback like yours is taken seriously. Strict policies are in place to uphold a fresh atmosphere, and regular pest control measures help ensure high standards. Guest experiences matter, and any concerns are always addressed promptly. Hopefully, future stays will be more in line with expectations.Sincerely,Hotel Management
We were originally given a room that someone else was already in. Went back to the desk. They moved us to a different room that was dirty and there were bugs in the room and in the bed. We immediately left and asked for a refund.
Business response:
Dear Guest, We regret the inconvenience you experienced with an occupied room followed by another that did not meet our cleanliness standards. We understand how distressing this situation must have been, and your feedback is taken very seriously. It has been escalated for immediate review and corrective action. Please accept our sincere apologies for the discomfort caused. We are committed to ensuring such incidents do not recur, and your input is invaluable as we continuously strive to improve our service. We appreciate you... read more
Fell in tub too slippery and dangerous
Business response:
Dear Fernando,Thank you for bringing this to our attention. We are truly sorry to hear about your fall and the discomfort it caused. Guest safety is extremely important, and we take your concerns regarding the tub’s slipperiness seriously. Your feedback has been shared with the appropriate team to ensure preventive measures are in place. We hope you are doing well and recovering comfortably.Sincerely,Hotel Management
This property has been ridden hard and put away wet!! Bathtub drips and cannot be turned off. Toilet runs wasting water. Refrigerator shelves missing. Cupboards in rough condition. Linens are threadbare. Towels has trim hanging off and should have been thrown away,.bathroom countertops are worn out!! Bed was comfortable. Very disappointed!
Business response:
Dear Christine, We sincerely regret that your stay did not meet the high standards we strive to uphold. Your feedback regarding maintenance issues and the condition of the furnishings is greatly valued, and we will share these concerns with our team for prompt attention. While we are glad you found the bed comfortable, we understand that other aspects of your experience fell short. Your insights are instrumental in our efforts to enhance guest satisfaction, and we appreciate you bringing them to our attention. We hope to hav... read more
Costumer service terrible wait almost a hour at front desk to b served had to call and was hung up on
Business response:
Dear Tiara, We sincerely apologize for the delay and frustration you experienced. Prompt and courteous service is a fundamental part of the guest experience, and it is disappointing to learn that we did not meet this standard. Your concerns will be addressed with the team to ensure better responsiveness in the future. Thank you for bringing this to our attention, and we hope for the opportunity to provide you with an improved stay.Sincerely,Hotel Management
It was honestly disgusting. There were stains in the bath tub and fridge. They also had duck tape holding some of the furniture together.
Business response:
Dear Denise, We sincerely regret that your experience did not meet expectations. The conditions you described do not reflect our standards, and we appreciate you bringing this to our attention. Cleanliness and maintenance are top priorities, and your feedback will be shared with our team for immediate review. We value your input and hope to provide you with a better stay in the future.Sincerely,Hotel Management
Two things irritated us about our stay. First, the kitchen counter was very small and difficult to use because the refrigerator stuck out too far from the counter. Second, there were no lights in the living room area. From the pictures, an end table and lamp were missing. I asked to get a light, but never did although we were in the room for 8 days. We looked at other rooms, but they did not have dressers for clothing.
Business response:
Dear John, We sincerely regret the inconvenience you encountered during your stay. We apologize for the limited workspace in the kitchen and the lack of proper lighting and furnishings in the living area. Your request for additional lighting should have been addressed promptly, and we regret that it was not. Your concerns have been shared with our team as we work to enhance our accommodations. We appreciate your insights and hope to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,398 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.