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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They did not gave me room even after the reservation. it's 10 pm local time, I am tired, exhausted, I am still sitting outside and coordinating with Expedia agent for this reservation. Worst experience.
Business response:
Dear Parvesh,Thank you for sharing your experience. We apologize for the inconvenience during your arrival, especially after a long and tiring day. Situations like this are understandably frustrating, and your feedback is truly appreciated. It will be used to help improve coordination and ensure a more seamless experience moving forward. We hope to have the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
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Bed bugs & the AC don’t work
Business response:
Dear Guest, We sincerely apologize that your experience did not reflect the comfort and quality we aim to provide. Concerns about room conditions, including air conditioning and pest prevention, are taken very seriously. Your comments have been shared with the appropriate teams for prompt attention. Guest input is vital to our ongoing efforts to improve, and we truly appreciate you bringing this to our attention. We hope to welcome you back for a more positive and comfortable stay in the future.Sincerely,Hotel Management
Smelled like pot and cigarettes, roaches everywhere. Can’t wait to get my refund back.
Business response:
Dear James,Thank you for sharing your experience. Maintaining a clean and comfortable environment is always a priority, and feedback like yours is taken seriously. Strict policies are in place to uphold a fresh atmosphere, and regular pest control measures help ensure high standards. Guest experiences matter, and any concerns are always addressed promptly. Hopefully, future stays will be more in line with expectations.Sincerely,Hotel Management
We were originally given a room that someone else was already in. Went back to the desk. They moved us to a different room that was dirty and there were bugs in the room and in the bed. We immediately left and asked for a refund.
Business response:
Dear Guest, We regret the inconvenience you experienced with an occupied room followed by another that did not meet our cleanliness standards. We understand how distressing this situation must have been, and your feedback is taken very seriously. It has been escalated for immediate review and corrective action. Please accept our sincere apologies for the discomfort caused. We are committed to ensuring such incidents do not recur, and your input is invaluable as we continuously strive to improve our service. We appreciate you... read more
Fell in tub too slippery and dangerous
Business response:
Dear Fernando,Thank you for bringing this to our attention. We are truly sorry to hear about your fall and the discomfort it caused. Guest safety is extremely important, and we take your concerns regarding the tub’s slipperiness seriously. Your feedback has been shared with the appropriate team to ensure preventive measures are in place. We hope you are doing well and recovering comfortably.Sincerely,Hotel Management
This property has been ridden hard and put away wet!! Bathtub drips and cannot be turned off. Toilet runs wasting water. Refrigerator shelves missing. Cupboards in rough condition. Linens are threadbare. Towels has trim hanging off and should have been thrown away,.bathroom countertops are worn out!! Bed was comfortable. Very disappointed!
Business response:
Dear Christine, We sincerely regret that your stay did not meet the high standards we strive to uphold. Your feedback regarding maintenance issues and the condition of the furnishings is greatly valued, and we will share these concerns with our team for prompt attention. While we are glad you found the bed comfortable, we understand that other aspects of your experience fell short. Your insights are instrumental in our efforts to enhance guest satisfaction, and we appreciate you bringing them to our attention. We hope to hav... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.