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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was disgusting. Took multiple minutes just to get somebody to the front to check in. Once we got to the room, there were stains all over the carpet, shower had mold and stains all over the walls, and the bathroom floor had disgusting residue everywhere. Would not recommend this place. Stay some where else!!
Business response:
Dear Nick,Thank you for your feedback. We sincerely apologize for the unacceptable condition of the property during your stay, including the cleanliness issues in your room. We understand how important a clean and welcoming environment is for our guests, and it is disappointing to hear that we fell short in this regard. Your comments will be addressed with our housekeeping team to ensure immediate improvements. We appreciate your insights and hope you will consider giving us another opportunity to provide you with a much-imp... read more
Location was perfect for where the event was taken place. Cons: The bathroom was dirty, the tub pipe ran all weekend because it was broken. Someone's pet got loose and pooped on the floor infront of one of the guest room. I notified the from desk and no one cleaned it up, someone stepped into it and it was all over the carpet on the floor.
Terrible stay Dirt everywhere in the room, whatever shown in the picture not opposite in the reality, pet fur everywhere, I booked for double queen bed but given two single bed, asked front desk to clean the dirt response was no house keeping. Not even a penny worth. Bathroom stinks, hair in the tub, sticky carpet
Business response:
Dear Vinay, Thank you for your feedback. We regret to hear that your experience did not meet expectations. The issues you encountered with cleanliness, room type, and service are concerning, and we apologize for any discomfort. Your comments will be reviewed with the team to address these matters and prevent future occurrences. We appreciate your input and hope to offer a more satisfactory stay on your next visit.Sincerely,Hotel Management
The cleanliness was highly disappointing
Business response:
Dear Guest, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provid... read more
ABSOLUTELY HORRIBLE!!! The carpet is caked, the table tops have inside rot. Hallways are dark. Pieces of clothing on the floor. Rooms have a distinct smell I cant describe and it’s not good! STAY AWAY!
Business response:
Dear john, Thank you for sharing your concerns. We are sorry to learn about the condition of the room and common areas during your stay. Your feedback regarding cleanliness and maintenance issues is important to us, and we will address these with our team promptly. We strive to create a pleasant environment for all our guests, and your input helps us in this effort. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management.
The hotel interior was very dated and not very clean. Stains on curtains and couch. Dirty roller chair with dust and stains. The odor in the hallway and room was very off putting. Had an issue with plumbing and was told by front desk they do not have maintenance staff available, and gave us a plunger to fix ourselves. Complimentary breakfast was very basic with nutrigrain bars and muffins.
Business response:
Dear Francesca, Thank you for your feedback. We regret to hear about the condition of the room and the issues with cleanliness and maintenance. Your experience regarding the plumbing and breakfast is concerning, and we will address these matters with our team. We strive to provide a comfortable environment for our guests, and your comments will help us improve our services. We appreciate your input and hope for an opportunity to serve you better in the future.Sincerely,Hotel Management.
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.