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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff wasn't very helpful responding to any queries. The room was very dirty, bathroom wasn't clean, none of the lights were working. Extremely disappointing experience.
Business response:
Dear VENKATA, Thank you for sharing your experience. We apologize for the lack of assistance and the cleanliness issues you encountered during your stay. It is our goal to provide a comfortable and well-maintained environment for all guests, and we regret that we fell short. Your feedback has been shared with our team to address these concerns and improve our services.Sincerely,Hotel Management
Big hotel room was nice. But otherwise not good experience. Old furniture. Couch had stains. TV remote didn’t work. Bathroom outdated and too small. No bureau for clothes. Awful breakfast. The muffins were way too small and no other options offered. Compared to many other hotels I’ve stayed at this is unfortunately among the worst. Checkout was terrible. No service for 20mins. I just ended up leaving and hoping my checkout would process smoothly. Sorry but def won’t be back. Much improvement needed.
Business response:
Dear Marie, Thank you for providing your feedback. We regret that your stay was not satisfactory. We note your comments about the condition of the furniture, bathroom size, lack of storage, breakfast quality, and the checkout process. We strive to provide a high standard of service and will address these concerns with our team to make necessary improvements. We apologize for any inconvenience you experienced and appreciate your patience. We hope to have the opportunity to offer you a better experience in the future.Sincerely... read more
Hotel Dirty shower and did not clean our room for 4 days. Bfast was hardly anything
Business response:
Dear Greg, Thank you for bringing these issues to our attention. We apologize for the cleanliness concerns with your shower and the oversight in servicing your room. To provide a more home-like experience for our guests, we offer housekeeping services on a weekly basis. However, these services are always available upon request for a nominal fee. Regarding breakfast, we are sorry our complimentary breakfast did not meet your expectations. We appreciate your understanding and hope to have the opportunity to provide you with a ... read more
Car damaged.
Business response:
Dear donald, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room I had was poorly kept. The bathtub had a large rust stain, there was visible mold on the walls in the bathroom, the bed had a dip in it like it was an old mattress. The bathroom was poorly lit and the room overall was duty not very clean. I would not reccommend this property to anyone. The front desk staff was very nice, but the room was unsatisfactory.
Business response:
Dear crystal, We apologize for the disappointing experience you had during your recent stay. It's disheartening to read about the condition of your room, as this does not reflect our usual standards of cleanliness and comfort. Your feedback is valuable to us, and we will address these issues promptly with our housekeeping team to ensure they are rectified. We appreciate your kind words about our front desk staff and regret that this did not offset the overall dissatisfaction. Please accept our sincere apologies, and we hope ... read more
The condition of the room The place is tiered and needs a complete redo. I had to stay somewhere because my air conditioner wasn’t working and it was a heat advisory day, over 100 degrees.
Business response:
Dear Jonathan, It is disheartening to read your stay with us was anything other than perfect. We agree that some areas in our hotel are beginning to show their age, and we are having similar discussions and have shared your feedback with the appropriate individuals for the future modernization of our hotel. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.