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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms and holes in the wall no housekeeping
Business response:
Dear Tanya, We sincerely apologize for the disappointing experience you encountered during your stay. Cleanliness and upkeep are fundamental aspects of our service, and we regret falling short of your expectations. Your feedback is invaluable, and we assure you that we are taking immediate steps to address the issues with our housekeeping and maintenance team. We understand the importance of a comfortable and clean environment for our guests and will strive to regain your trust in our accommodations. Should you choose to giv... read more
Dirty dump…. This is the most dirtiest room I ever stayed in. The room sheets were dirty, the bathroom was dirty. I clean the bathroom and used my own blankets. I sprayed everything down with Lysol. And ice machine broken. So I will not stay here ever again. I reported to the front desk. Nothing!
Business response:
Dear Jeanette, Thank you for choosing our hotel and for taking the time to provide your feedback. We sincerely apologize for the condition of your room and any inconvenience it caused. Our goal is to provide an exceptional experience for each of our guests, so we are genuinely sorry for not meeting your expectations during your stay. Please know we are addressing these issues with our team to prevent such occurrences in the future. We appreciate your comments as they help us improve. We hope you'll consider giving us another... read more
The hotel was dirty the pull out bed had dirty coverlet, the tub was filthy with rust and stains, they said they were going to move us but never did they said they were full, then they promised to giblve us back some of our money but never did saying the mgr was going to correct it and call me but NEVER did!!! What a waste. 10 thumbs down!!!
Business response:
Dear Evelyn, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The rooms tub was peeling and looked unsafe this the second time I was placed in this same room. No changes were made or attempt to fix it. There was no option to switch rooms.
Business response:
Dear Mina, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your bathroom. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Please accept our sincere apologies for not meeting your expectations regarding your request to change the room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustr... read more
Less than stellar Check in went well and employee was friendly. But the room was dirty. Food crumbs were between the mattresses, stains on the mattress cover on the pull out couch, deadbolt wouldn't work on the conjoining room door, rented the room for 4 people only had 1 bar of soap and only 2 wash clothes.
Business response:
Dear Cindy, Thank you for taking the time to post your online review. We sincerely appreciate your kind words about our check-in process and friendly staff. However, we are truly sorry to hear about the cleanliness issues you encountered during your visit. Please accept our apologies for the inconvenience caused. Your feedback is invaluable, and we will address these concerns with our team to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you wi... read more
Every piece of furniture in the room was damaged in some way. The room smelled terrible. The hallways smelled terrible and were lined with garbage bags. I knew exactly what it was going to be like when I walked up to the entrance and the windows on the front doors were filthy dirty. Couldn't see through them they were so dirty.
Business response:
DearDanny, Thank you for being our guest. We sincerely apologize for the subpar experience you encountered during your recent stay. Your feedback regarding the condition of the furniture, unpleasant odors, and cleanliness issues is deeply concerning. Maintaining a high standard of cleanliness and comfort for our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we are taking immediate steps to address these issues and resolve them promptly. Your feedback is invaluable to... read more
Gross room, stained and sticky carpet. Do not recommend and will not be back to this hotel again. Says it is extended stay and manager and front desk staff we're very rude getting us to leave....
Business response:
Dear Guest, We apologize for the unpleasant experience you had during your recent stay. It's concerning to learn about the condition of the room and the lack of hospitality. Please accept our sincerest apologies for falling short of your expectations. Rest assured, we take your feedback seriously and will address these issues with the appropriate individual to prevent recurrence. Your comfort and satisfaction are important to us, and we regret not meeting your needs on this occasion. We understand if you choose not to return... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.