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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to cancel my reservation right after I checked in because my lady noticed a bed bug soon as we got in the room. The carpets from the elevator through the hallways and to the room smell horrible. The managers were adequate with my concerns but it was after showing them the recording of the bugs.
Business response:
Dear Laquwan, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
No breakfast
Business response:
Dear William, Thank you for staying with us at Extended Stay America and for sharing your feedback. We apologize that our grab-and-go breakfast did not meet your expectations. Your input is important to us as we work to improve our offerings, and we appreciate you taking the time to share your thoughts. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
It's oudated rooms. The money is not worth the price.I reserved two rooms, the first room the receptionist gave us the room was dirty the bed was not kept. The hallways smells like Marijuana. It looks like they use this to house some homeless people. I won't ever recommend this place.
Business response:
Dear Divina,Thank you for sharing your experience. We deeply apologize for the issues you encountered during your stay, including the cleanliness and the unpleasant hallway odor. This is not the standard we strive to uphold. We understand your concerns and are committed to making necessary improvements. Please know that we take these matters seriously and will address them with our team. We hope you will reconsider and give us another chance to provide you with a more comfortable and enjoyable stay in the future. Your feedba... read more
Terrible choice I would like a refund for my stay as the conditions were horrible.
Business response:
Dear Kaiya, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Bedsheets were not changed. Room stank and pillows were all filthy. Bathroom had mold in it. Would NOT recommend to anyone.
Business response:
Dear Christopher, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the experience we strive to provide, and we regret that we did not meet your expectations. We take your concerns seriously and will work closely with our housekeeping team to ensure that the issues you mentioned are addressed promptly. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Bad but not terrible First room I was given wasn’t clean yet and when the manager gave me a new one he never return with a new key. I just decided to leave the same night.
Business response:
Dear Jose, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand the frustration of being given an unclean room and experiencing a lack of follow-through with receiving your new key. This is not the level of service we strive to provide, and we regret the disappointment it caused. Your comments have been shared with our management team to address these issues and ensure better communication and attention to detail moving forward. We genuinely hope yo... read more
Rooms are outdated not like picture. Walls and bathtub were stained
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our top priority is to take care of our guests, so please be assured that we will address these matters with our team to ensure a more wonderful experience for every guest entering our doors. Thank you once again for your feedback.Sincerely,... read more
The people that work here are very nice however the room was disgusting, the kitchen was basically falling apart. The burners on the stove had not been cleaned and there was blood all over the TV stand. Then you get over to the beds and there were bed bugs. Thank God we did not unpack and I searched the whole room before we actually stayed there.
Business response:
Dear Rebecca, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Unhealthy Hotel Stay I viewed 6 rooms before settling on Room 350 that was manageable. Even at that I had to place towel over a large stain in the tub. Starting with the dirty carpet in the lobby that appeared not vacuumed. All the rooms that I looked at were unsanitary. Each and every one of them had stain in the tub. One of them even had a roach on the wall. Some of the towels had stains. One of them even had human hair in it. In a nutshell, these rooms could be regarded as health hazard. I will email photos as attachments... read more
Business response:
Dear Oladele, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences. Until then, safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.