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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedsheets were not changed. Room stank and pillows were all filthy. Bathroom had mold in it. Would NOT recommend to anyone.
Business response:
Dear Christopher, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the experience we strive to provide, and we regret that we did not meet your expectations. We take your concerns seriously and will work closely with our housekeeping team to ensure that the issues you mentioned are addressed promptly. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Bad but not terrible First room I was given wasn’t clean yet and when the manager gave me a new one he never return with a new key. I just decided to leave the same night.
Business response:
Dear Jose, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand the frustration of being given an unclean room and experiencing a lack of follow-through with receiving your new key. This is not the level of service we strive to provide, and we regret the disappointment it caused. Your comments have been shared with our management team to address these issues and ensure better communication and attention to detail moving forward. We genuinely hope yo... read more
Rooms are outdated not like picture. Walls and bathtub were stained
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our top priority is to take care of our guests, so please be assured that we will address these matters with our team to ensure a more wonderful experience for every guest entering our doors. Thank you once again for your feedback.Sincerely,... read more
The people that work here are very nice however the room was disgusting, the kitchen was basically falling apart. The burners on the stove had not been cleaned and there was blood all over the TV stand. Then you get over to the beds and there were bed bugs. Thank God we did not unpack and I searched the whole room before we actually stayed there.
Business response:
Dear Rebecca, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Unhealthy Hotel Stay I viewed 6 rooms before settling on Room 350 that was manageable. Even at that I had to place towel over a large stain in the tub. Starting with the dirty carpet in the lobby that appeared not vacuumed. All the rooms that I looked at were unsanitary. Each and every one of them had stain in the tub. One of them even had a roach on the wall. Some of the towels had stains. One of them even had human hair in it. In a nutshell, these rooms could be regarded as health hazard. I will email photos as attachments... read more
Business response:
Dear Oladele, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences. Until then, safe travels!Sincerely,Hotel Management
Run away from this hotel Was kept waiting an hour trying to check in. Person on duty disappeared for thirty minutes then came back and said their shift was over. First room was disgusting so had to go ask for another room. Photo is what was under couch cushion. Had been planning to use that sleeper sofa, didn’t look under other side. Entire first floor smells like weed. Will never stay in an extended stay hotel again.
Business response:
Dear Kim, Thank you for sharing your feedback. We sincerely apologize for the challenges you faced during your stay, including the wait at check-in, the condition of the room, and the unpleasant odor. This is not the experience we strive to provide, and we regret the inconvenience caused. Your comments are valuable and have been shared with our team to ensure these issues are addressed promptly. We are committed to improving our services and creating a more comfortable environment for our guests. We hope you will consider gi... read more
FILTHY
Business response:
Dear Hisham,Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. This is not the standard we strive to uphold, and we understand how important a clean environment is for our guests. Your comments have been shared with our housekeeping team to address the concerns you raised. We are committed to improving our services and ensuring all our guests have a comfortable and pleasant stay. We hope you will consider giving us another opportunity in the future.Sincerely,Hotel... read more
Nah…. Bruh… never again. I almost slept on the table because I knew it was clean. (Because I cleaned it) Smelt weed all night. Didn’t even think twice about getting in that shower, no drains in any of the sinks or tub. I would have slept more comfortably in my rental car.
Business response:
Dear Guest, Thank you for sharing your experience with us. We deeply regret that your stay was so uncomfortable and that cleanliness and odors affected your time here. It is disappointing to hear that our room setup, including the lack of drains and the state of the shower, fell short of expectations. We sincerely apologize for these issues, as they do not align with the standards we strive to provide. Your feedback is invaluable, and we are addressing these concerns to improve our guests’ comfort and peace of mind. We hope ... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,398 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.